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The satisfaction-place attachment relationship : potential mediators and moderators
Ramkissoon, Haywantee; Mavondo, Felix T. - In: Journal of business research : JBR 68 (2015) 12, pp. 2593-2602
Persistent link: https://www.econbiz.de/10011399618
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The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli; Castro, Ignacio; Roldán, José L. - In: Journal of business research : JBR 67 (2014) 5, pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
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Franchisees' trust in and satisfaction with franchise partnerships
Altinay, Levent; Brookes, Maureen; Madanoglu, Melih; … - In: Journal of business research : JBR 67 (2014) 5, pp. 722-728
Persistent link: https://www.econbiz.de/10010363364
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How retailer money-back guarantees influence consumer preferences for retailer versus national brands
Desmet, Pierre - In: Journal of business research : JBR 67 (2014) 9, pp. 1971-1978
Persistent link: https://www.econbiz.de/10010380093
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Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin; Aghazadeh, Hashem - In: Journal of business research : JBR 69 (2016) 10, pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
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The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.; Folse, Judith Anne Garretson; … - In: Journal of business research : JBR 69 (2016) 10, pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
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Reputation and intentions : the role of satisfaction, identification, and commitment
Su, LuJun; Swanson, Scott R.; Chinchanachokchai, Sydney; … - In: Journal of business research : JBR 69 (2016) 9, pp. 3261-3269
Persistent link: https://www.econbiz.de/10011514770
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Supplier satisfaction : explanation and out-of-sample prediction
Vos, Frederik G. S.; Schiele, Holger; Hüttinger, Lisa - In: Journal of business research : JBR 69 (2016) 10, pp. 4613-4623
Persistent link: https://www.econbiz.de/10011554729
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How does brand misconduct affect the brand-customer relationship?
Hsiao, Chih-Hui; Shen, George C.; Chao, Pei-Ju - In: Journal of business research : JBR 68 (2015) 4, pp. 862-866
Persistent link: https://www.econbiz.de/10010504959
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Exploring the influence of customers' time horizon perspectives on the satisfaction-loyalty link
Kuppelwieser, Volker; Sarstedt, Marko - In: Journal of business research : JBR 67 (2014) 12, pp. 2620-2627
Persistent link: https://www.econbiz.de/10010483030