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Quality Perception of the Cust...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
124
Konsumentenverhalten
124
Beziehungsmarketing
109
Relationship marketing
109
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Dienstleistungssektor
27
Service industry
27
Service failure
24
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Customer integration
17
Einzelhandel
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Kundenintegration
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Retail trade
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Brand management
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Markenführung
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Online retailing
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Online-Handel
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Satisfaction
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Brand image
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Markenimage
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Firm performance
12
Gesundheitswesen
12
Health care system
12
Product quality
12
Produktqualität
12
Unternehmenserfolg
12
China
11
Customer experience
11
Health care
11
Gesundheitsversorgung
10
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English
260
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
De Keyser, Arne
3
El-Bassiouny, Noha
3
Gallan, Andrew S.
3
Jafari, Aliakbar
3
Laroche, Michel
3
Prentice, Catherine
3
Salo, Jari
3
Sandıkçı, Özlem
3
Shams, Poja
3
Witell, Lars
3
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Benedicktus, Ray L.
2
Biggemann, Sergio
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Bogicevic, Vanja
2
Borges, Adilson
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Chen, Qimei
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Choi, Sunmee
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Collier, Joel E.
2
Devlin, James
2
Dhir, Amandeep
2
Ellinger, Alexander E.
2
Ellinger, Andrea D.
2
Elmadağ Baş, Ayşe Banu
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Gruber, Thorsten
2
Grégoire, Yany
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Journal of business research : JBR
Bangladesh journal of political economy
689
The Bangladesh development studies : the journal of the Bangladesh Institute of Development Studies
568
International journal of hospitality management
437
Journal of retailing and consumer services
343
The service industries journal
307
NBER working paper series
240
International journal of Islamic and Middle Eastern finance and management
239
Working paper / National Bureau of Economic Research, Inc.
234
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
The journal of services marketing
212
NBER Working Paper
210
World Bank E-Library Archive
197
Policy research working paper : WPS
192
Auditing : a journal of practice & theory
174
MPRA Paper
170
International journal of contemporary hospitality management
162
Discussion paper series / IZA
159
International journal of economics and financial issues : IJEFI
153
SpringerLink / Bücher
152
Cogent business & management
147
Journal of hospitality marketing & management
142
Services marketing quarterly
142
IMF Staff Country Reports
137
Journal of air transport management
136
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
134
Journal of Services Marketing
130
Research report / Bangladesh Institute of Development Studies
129
The TQM journal : the international review of organizational improvement
128
Springer eBook Collection
127
Tourism management : research, policies, practice
125
Journal of travel and tourism marketing
122
International journal of quality and service sciences
121
International journal of productivity and quality management : IJPQM
120
International journal of economics and finance
119
International journal of quality & reliability management
115
World Bank Policy Research Working Paper
114
Applied economics
112
Service business
111
Humanomics
109
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ECONIS (ZBW)
260
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1
Building bank brands : how leadership behavior influences employee commitment
Wallace, Elaine
;
De Chernatony, Leslie
;
Buil, Isabel
- In:
Journal of business research : JBR
66
(
2013
)
2
,
pp. 165-171
Persistent link: https://www.econbiz.de/10009715059
Saved in:
2
'Islamic' consumers, markets, and marketing : a critique of El-Bassiouny's (2014) "The one-billion-plus marginalization"
Jafari, Aliakbar
;
Sandıkçı, Özlem
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2676-2682
Persistent link: https://www.econbiz.de/10011399686
Saved in:
3
The one-billion-plus marginalization : toward a scholarly understanding of Islamic consumers
El-Bassiouny, Noha
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 42-49
Persistent link: https://www.econbiz.de/10010237684
Saved in:
4
Where is "Islamic marketing" heading? : a commentary on Jafari and Sandikci's (2015) "Islamic" consumers, markets, and marketing
El-Bassiouny, Noha
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 569-578
Persistent link: https://www.econbiz.de/10011435980
Saved in:
5
The ontological pitfalls of Islamic exceptionalism : a re-inquiry on El-Bassiouny's (2014, 2015) conceptualization of "Islamic marketing"
Jafari, Aliakbar
;
Sandıkçı, Özlem
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1175-1181
Persistent link: https://www.econbiz.de/10011440262
Saved in:
6
Measuring and validating Islamic work value constructs : an empirical exploration using Malaysian samples
Mastura Ab. Wahab
;
Quazi, Ali
;
Blackman, Deborah
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4194-4204
Persistent link: https://www.econbiz.de/10011553957
Saved in:
7
Destination loyalty modeling of the global tourism
Wu, Chih-Wen
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2213-2219
Persistent link: https://www.econbiz.de/10011472178
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8
Assessing satisfaction with core and secondary attributes
Huang, Rong
;
Sarigöllü, Emine
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 942-949
Persistent link: https://www.econbiz.de/10003731204
Saved in:
9
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
10
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
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