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Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten; Deretti, Sandro; Kato, Heitor T. - In: Journal of business research : JBR 107 (2020), pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
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The link between tourism involvement and service performance : evidence from frontline retail employees
Suhartanto, Dwi; Dean, David; Nansuri, Ruhadi; Triyuni, … - In: Journal of business research : JBR 83 (2018), pp. 130-137
Persistent link: https://www.econbiz.de/10011802505
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Emotional labor's impact in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 11, pp. 2338-2345
Persistent link: https://www.econbiz.de/10009788988
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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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The impact of incongruity between an organization's CSR orientation and its employees' CSR orientation on employees' quality of work life
Singhapakdi, Anusorn; Lee, Dong-jin; Sirgy, M. Joseph; … - In: Journal of business research : JBR 68 (2015) 1, pp. 60-66
Persistent link: https://www.econbiz.de/10010433166
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Corporate marketing and the role of internal CSR in employees' life satisfaction : exploring the relationship between work and non-work domains
Golob, Urša; Podnar, Klement - In: Journal of business research : JBR 131 (2021), pp. 664-672
Persistent link: https://www.econbiz.de/10012545100
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"Stay" or "Leave" : influence of employee-oriented social responsibility on the turnover intention of new-generation employees
Lu, Jintao; Guo, Shuaishuai; Qu, Jiaojiao; Lin, Wenfang; … - In: Journal of business research : JBR 161 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014288822
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Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco; Bartikowski, Boris - In: Journal of business research : JBR 66 (2013) 8, pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
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How does corporate social responsibility contribute to firm financial performance? : the mediating role of competitive advantage, reputation, and customer satisfaction
Saeidi, Parastoo; Sofian, Saudah; Saeidi, Parvaneh; … - In: Journal of business research : JBR 68 (2015) 2, pp. 341-350
Persistent link: https://www.econbiz.de/10010472564
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Customers need to relate : the conditional warm glow effect of CSR on negative customer experiences
Alhouti, Sarah; Wright, Scott A.; Baker, Thomas L. - In: Journal of business research : JBR 124 (2021), pp. 240-253
Persistent link: https://www.econbiz.de/10012493856