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The satisfaction-place attachment relationship : potential mediators and moderators
Ramkissoon, Haywantee; Mavondo, Felix T. - In: Journal of business research : JBR 68 (2015) 12, pp. 2593-2602
Persistent link: https://www.econbiz.de/10011399618
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The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli; Castro, Ignacio; Roldán, José L. - In: Journal of business research : JBR 67 (2014) 5, pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
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How retailer money-back guarantees influence consumer preferences for retailer versus national brands
Desmet, Pierre - In: Journal of business research : JBR 67 (2014) 9, pp. 1971-1978
Persistent link: https://www.econbiz.de/10010380093
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Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin; Aghazadeh, Hashem - In: Journal of business research : JBR 69 (2016) 10, pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
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How does brand misconduct affect the brand-customer relationship?
Hsiao, Chih-Hui; Shen, George C.; Chao, Pei-Ju - In: Journal of business research : JBR 68 (2015) 4, pp. 862-866
Persistent link: https://www.econbiz.de/10010504959
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The empirical study of consumers' loyalty for display technology
Lin, Chiu Hui; Wu, Chih-Wen; Cheng, Yi-Han - In: Journal of business research : JBR 68 (2015) 11, pp. 2260-2265
Persistent link: https://www.econbiz.de/10011389323
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Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.; Hancock, Tyler; Kazandjian, Brett; … - In: Journal of business research : JBR 144 (2022), pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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Enhancing consumer value of the co-design experience in mass customization
Turner, Frances; Merle, Aurélie; Gotteland, David - In: Journal of business research : JBR 117 (2020), pp. 473-483
Persistent link: https://www.econbiz.de/10012287167
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Customers' need for uniqueness theory versus brand congruence theory : the impact on satisfaction with social network sites
Abosag, Ibrahim; Ramadan, Zaby B.; Baker, Thomas L.; … - In: Journal of business research : JBR 117 (2020), pp. 862-872
Persistent link: https://www.econbiz.de/10012288106
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The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high- and low-end fashion retailers
Stathopoulou, Anastasia; Balabanis, George - In: Journal of business research : JBR 69 (2016) 12, pp. 5801-5808
Persistent link: https://www.econbiz.de/10011597513