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The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot; Sarkar, Abhigyan; Balaji, M. S. - In: Journal of business research : JBR 121 (2020), pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
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Is this smile for real? : the role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
Lechner, Andreas T.; Paul, Michael - In: Journal of business research : JBR 94 (2019), pp. 195-208
Persistent link: https://www.econbiz.de/10011947349
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The relevance of holistic website perception : how sense-making and exploration cues guide consumers' emotions and behaviors
Brunner-Sperdin, Alexandra; Scholl-Grissemann, Ursula S.; … - In: Journal of business research : JBR 67 (2014) 12, pp. 2515-2522
Persistent link: https://www.econbiz.de/10010483040
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Development of WebHapp : factors in predicting user perceptions of website-related happiness
Ong, Chorng-Shyong; Chang, Shu-Chen; Lee, Shwn-Meei - In: Journal of business research : JBR 68 (2015) 3, pp. 591-598
Persistent link: https://www.econbiz.de/10010496168
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Website design quality and usage behavior : unified theory of acceptance and use of technology
Al Qeisi, Kholoud; Dennis, Charles; Alamanos, Eleftherios; … - In: Journal of business research : JBR 67 (2014) 11, pp. 2282-2290
Persistent link: https://www.econbiz.de/10010401997
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The fluent online shopping experience
Mosteller, Jill; Donthu, Naveen; Eroglu, Sevgin - In: Journal of business research : JBR 67 (2014) 11, pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
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Higher quality or lower price? : how value-increasing promotions affect retailer reputation via perceived value
Yoon, Sukki; Oh, Sangdo; Song, Sujin; Kim, Kyungok K.; … - In: Journal of business research : JBR 67 (2014) 10, pp. 2088-2096
Persistent link: https://www.econbiz.de/10010400113
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Special issue : 2007 La Londe conference ; marketing communications and consumer behavior
Askegaard, Søren (contributor) - 2008
Persistent link: https://www.econbiz.de/10003766333
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Purpose and object of anti-consumption
Iyer, Rajesh; Muncy, James A. - In: Journal of business research : JBR 62 (2009) 2, pp. 160-168
Persistent link: https://www.econbiz.de/10003810534
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Looking more or less alike : determinants of perceived visual similarity between copycat and leading brands
Miceli, Gaetano Nino; Pieters, Rik - In: Journal of business research : JBR 63 (2010) 11, pp. 1121-1128
Persistent link: https://www.econbiz.de/10008696692