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Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie; Jones, Robert Paul; Clinton, Suzanne - In: Journal of business research : JBR 135 (2021), pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
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Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth - In: Journal of business research : JBR 69 (2016) 10, pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
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The link between tourism involvement and service performance : evidence from frontline retail employees
Suhartanto, Dwi; Dean, David; Nansuri, Ruhadi; Triyuni, … - In: Journal of business research : JBR 83 (2018), pp. 130-137
Persistent link: https://www.econbiz.de/10011802505
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The moderating effect of the boundary spanning role on perceived supervisory support : a meta-analytic review
Edmondson, Diane R.; Boyer, Stefanie L. - In: Journal of business research : JBR 66 (2013) 11, pp. 2186-2192
Persistent link: https://www.econbiz.de/10009787903
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To be engaged or not to be engaged : the antecedents and consequences of service employee engagement
Mengüç, Bülent; Auh, Seigyoung; Fisher, Michelle; … - In: Journal of business research : JBR 66 (2013) 11, pp. 2163-2170
Persistent link: https://www.econbiz.de/10009787906
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Antecedents of employee job satisfaction : do they matter?
Alegre, Inés; Mas-Machuca, Marta; Berbegal-Mirabent, … - In: Journal of business research : JBR 69 (2016) 4, pp. 1390-1395
Persistent link: https://www.econbiz.de/10011447296
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Unpacking the relationship between employee brand ambassadorship and employee social media usage through employee wellbeing in workplace : a theoretical contribution
Sakka, Georgia; Ahammad, Mohammad F. - In: Journal of business research : JBR 119 (2020), pp. 354-363
Persistent link: https://www.econbiz.de/10012416994
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The moderating role of corporate reputation and employee-company identification on the work-related outcomes of job insecurity resulting from workforce localization policies
Ali, Imran; Ali, Murad; Grigore, Georgiana; Molesworth, Mike - In: Journal of business research : JBR 117 (2020), pp. 825-838
Persistent link: https://www.econbiz.de/10012288103
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Bridging employee engagement and customer engagement in a service context
Qi, Ji; Wang, Sijun; Hall, Kristina K. Lindsey - In: Journal of business research : JBR 160 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
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The paradox of using public social media for work : the influence of after-hours work communication on employee outcomes
Yue, Cen April - In: Journal of business research : JBR 149 (2022), pp. 748-759
Persistent link: https://www.econbiz.de/10013325682