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Using quality perceptions to s...
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Service quality
253
Dienstleistungsqualität
252
Consumer behaviour
165
Konsumentenverhalten
165
Customer satisfaction
143
Kundenzufriedenheit
143
Beziehungsmarketing
116
Relationship marketing
116
Market research
89
Marktforschung
89
Beschwerdemanagement
47
Complaint management
47
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38
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Dienstleistungssektor
27
Service industry
27
Service failure
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Brand management
22
Markenführung
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Customer integration
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Kundenintegration
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Service recovery
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Emotion
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Virales Marketing
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Cluster analysis
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Einzelhandel
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United States
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Clusteranalyse
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Marktsegmentierung
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Factor analysis
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Brand image
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English
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Gustafsson, Anders
6
Balaji, M. S.
5
Chebat, Jean-Charles
5
Laroche, Michel
5
Kipnis, Eva
4
Ko, Eunju
4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Viswanathan, Madhu
4
Arnold, Todd J.
3
Babin, Barry J.
3
De Keyser, Arne
3
Demangeot, Catherine
3
Gallan, Andrew S.
3
Hair, Joseph F.
3
Howard, Matt C.
3
Kowalkowski, Christian
3
Prentice, Catherine
3
Richard, Marie-Odile
3
Ringle, Christian M.
3
Salo, Jari
3
Shams, Poja
3
Sharma, Piyush
3
Witell, Lars
3
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Bartikowski, Boris
2
Beatty, Sharon E.
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Borges, Adilson
2
Chen, Qimei
2
Choi, Sunmee
2
Collier, Joel E.
2
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Journal of business research : JBR
International journal of hospitality management
485
Journal of retailing and consumer services
406
The service industries journal
321
Journal of Services Marketing
311
The journal of services marketing
255
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
European Journal of Marketing
230
Working paper / National Bureau of Economic Research, Inc.
228
NBER working paper series
225
NBER Working Paper
197
Journal of marketing research : JMR
194
SpringerLink / Bücher
193
International journal of contemporary hospitality management
185
Tourism management : research, policies, practice
180
Auditing : a journal of practice & theory
174
Services marketing quarterly
166
Journal of air transport management
163
Journal of hospitality marketing & management
163
Journal of travel and tourism marketing
153
International Journal of Bank Marketing
137
Psychometrika
132
The TQM journal : the international review of organizational improvement
132
Journal of the Academy of Marketing Science
131
International journal of productivity and quality management : IJPQM
128
Journal of econometrics
128
International journal of quality and service sciences
125
Marketing Intelligence & Planning
125
International journal of quality & reliability management
123
Cogent business & management
120
Discussion paper series / IZA
120
Journal of service research : JSR
119
Europäische Hochschulschriften / 5
116
International journal of services and operations management
115
Journal of Consumer Marketing
115
Journal of service management
112
Service business
112
International journal of market research : JMRS ; the journal of the Market Research Society
111
Industrial marketing management : the international journal for industrial and high-tech firms
110
European journal of operational research : EJOR
109
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ECONIS (ZBW)
397
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1
Integrating marketing databases through regressed microsegmentation
Cannon, Hugh M.
;
Williams, David L.
;
Yoon, Sung-joon
- In:
Journal of business research : JBR
63
(
2010
)
4
,
pp. 424-430
Persistent link: https://www.econbiz.de/10003962307
Saved in:
2
Increasing sample size compensates for data problems in segmentation studies
Dolnicar, Sara
;
Grün, Bettina
;
Leisch, Friedrich
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 992-999
Persistent link: https://www.econbiz.de/10011436388
Saved in:
3
Evaluating underlying factor structures using novel machine learning algorithms : an empirical and simulation study
Xu, Zhenning
;
Ramirez, Edward
;
Liu, Pan
;
Frankwick, Gary L.
- In:
Journal of business research : JBR
173
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014547886
Saved in:
4
Using service logic to redefine exchange in terms of customer and supplier participation
Pires, Guilherme D.
;
Dean, Alison
;
Rehman, Muqqadas
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 952-932
Persistent link: https://www.econbiz.de/10010516678
Saved in:
5
Does delaying service-failure resolution ever make sense?
Zhou, Yuanyuan
;
Tsang, Alex S. L.
;
Huang, Minxue
;
Zhou, Nan
- In:
Journal of business research : JBR
67
(
2014
)
2
,
pp. 159-166
Persistent link: https://www.econbiz.de/10010238358
Saved in:
6
Organizational behavior in innovation, marketing, and purchasing in business service contexts : an agenda for academic inquiry
Holmlund, Maria
;
Kowalkowski, Christian
;
Biggemann, Sergio
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2457-2462
Persistent link: https://www.econbiz.de/10011491056
Saved in:
7
So distant, yet useful : the impact of distal stories on customers' service expectations
Lee, Na Young
;
Noble, Stephanie M.
;
Zablah, Alex R.
- In:
Journal of business research : JBR
113
(
2020
),
pp. 230-242
Persistent link: https://www.econbiz.de/10012230473
Saved in:
8
Measuring market response to price changes : a classification approach
Mulhern, Francis J.
- In:
Journal of business research : JBR
33
(
1995
)
3
,
pp. 197-205
Persistent link: https://www.econbiz.de/10001183942
Saved in:
9
Developing and validating a psychometric shopper-based mall equity measure
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 581-587
Persistent link: https://www.econbiz.de/10003853687
Saved in:
10
Perceived quality, emotions, and behavioral intentions : application of an extended Mehrabian-Russell model to restaurants
Jang, Soocheong
;
Namkung, Young
- In:
Journal of business research : JBR
62
(
2009
)
4
,
pp. 451-460
Persistent link: https://www.econbiz.de/10003839885
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