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The impact of attitud strength on customer-oriented priority setting by decision-makers : an empirical investigation
Birgelen, Marcel van; Ruyter, Ko de; Wetzels, Martin - In: Journal of economic psychology : research in economic … 24 (2003) 6, pp. 763-783
Persistent link: https://www.econbiz.de/10001845697
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The role of self- and group-efficacy in moderated group chat
Dolen, Willemijn M. van; Ruyter, Ko de; Carman, James M. - In: Journal of economic psychology : research in economic … 27 (2006) 3, pp. 324-343
Persistent link: https://www.econbiz.de/10003328493
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The effect of humor in electronic service encounters
Dolen, Willemijn M. van; Ruyter, Ko de; Streukens, Sandra - In: Journal of economic psychology : research in economic … 29 (2008) 2, pp. 160-179
Persistent link: https://www.econbiz.de/10003720651
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An exploration of consumer resistance to innovation and its antecedents
Kleijnen, Mirella; Lee, Nick; Wetzels, Martin - In: Journal of economic psychology : research in economic … 30 (2009) 3, pp. 344-357
Persistent link: https://www.econbiz.de/10003855635