//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of financial services marketing : JFSM"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Direktvertrieb als Kundenbindu...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
24
Konsumentenverhalten
24
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
9
Electronic banking
9
Brand image
4
Corporate reputation
4
Customer value
4
Firmenimage
4
Großbritannien
4
Kundenwert
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
Employee retention
3
more ...
less ...
Online availability
All
Undetermined
23
Type of publication
All
Article
70
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
71
Aufsatz in Zeitschrift
71
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
Language
All
English
71
Author
All
Murthi, B. P. S.
3
Rajaobelina, Lova
3
Bergeron, Jasmin
2
Brun, Isabelle
2
Caruana, Albert
2
Durkin, Mark
2
Harrison, Tina
2
Maas, Peter
2
Pitt, Leyland F.
2
Rehman, Mohsin Abdur
2
Ricard, Line
2
Samad, Sarminah
2
Shams, Ghazal
2
Steffes, Erin M.
2
Abu-Salim, Taghreed
1
Al-Wugayan, Adel A. A.
1
Alhazmi, Basem Masoud
1
Ali, Nada
1
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Ansell, Jake
1
Arcand, Manon
1
Aspara, Jaakko
1
Atorough, Peter
1
Baqer, Samar M.
1
Barari, Mojtaba
1
Blery, Evangelia
1
Boateng, Sheena Lovia
1
Bosch, Johan
1
Bragge, Johanna
1
Brennan, Ross
1
Breur, Tom
1
Bäckström, Lars
1
Campbell, Colin
1
Chen, Hui-ju
1
Chinje, Nathalie Beatrice
1
Chircop, Saviour
1
Clark, Victoria
1
Clark-Murphy, Marilyn
1
Coltman, Tim
1
more ...
less ...
Published in...
All
Journal of financial services marketing : JFSM
Journal of business research : JBR
661
Journal of retailing and consumer services
589
Industrial marketing management : the international journal for industrial and high-tech firms
408
SpringerLink / Bücher
294
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
196
The service industries journal
187
Journal of the Academy of Marketing Science
175
Journal of strategic marketing
170
International journal of electronic customer relationship management : IJECRM
149
Journal of marketing
129
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
119
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
European Journal of Marketing
115
The journal of product & brand management
111
Journal of retailing
108
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of Business & Industrial Marketing
105
Gabler Edition Wissenschaft
104
Cogent business & management
103
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Marketing intelligence & planning
101
Psychology & marketing
101
European journal of marketing : EJM
96
Services marketing quarterly
95
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
89
Service business
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
85
The international journal of bank marketing : IJBM
85
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
80
Journal of Services Marketing
80
European journal of operational research : EJOR
76
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
more ...
less ...
Source
All
ECONIS (ZBW)
71
Showing
1
-
10
of
71
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Speaking my language?
Wood, Andy
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 92-97
Persistent link: https://www.econbiz.de/10003903433
Saved in:
2
Promotional messages in multichannel banking : attractive or annoying?
Sunikka, Anne
;
Bragge, Johanna
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 245-263
Persistent link: https://www.econbiz.de/10003916782
Saved in:
3
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
4
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
5
Variables influencing the customer relationship management of banks
Rootman, Chantal
;
Tait, Madéle
;
Bosch, Johan
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 52-62
Persistent link: https://www.econbiz.de/10003806432
Saved in:
6
The effects of perceived salesperson listening effectiveness in the financial industry
Bergeron, Jasmin
;
Laroche, Michel
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 6-25
Persistent link: https://www.econbiz.de/10003903403
Saved in:
7
Personal acquaintances and salespeople in financial services : differences between customers and friends
Bäckström, Lars
;
Pitt, Leyland F.
;
Campbell, Colin
; …
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 26-39
Persistent link: https://www.econbiz.de/10003903410
Saved in:
8
The importance of focus for generating customer value
Breur, Tom
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
1
,
pp. 64-71
Persistent link: https://www.econbiz.de/10003458175
Saved in:
9
Customer relationship management : a case study of a Greek bank
Blery, Evangelia
;
Michalakopoulos, Michaelis
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
2
,
pp. 116-124
Persistent link: https://www.econbiz.de/10003458290
Saved in:
10
A structural equation modeling of the antecedents of relationship quality in the Malaysia banking sector
Ndubisi, Nelson Oly
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
2
,
pp. 131-141
Persistent link: https://www.econbiz.de/10003458295
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->