The effects of perceived salesperson listening effectiveness in the financial industry
Year of publication: |
2009
|
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Authors: | Bergeron, Jasmin ; Laroche, Michel |
Published in: |
Journal of financial services marketing : JFSM. - Basingstoke, Hampshire : Palgrave Macmillan, ISSN 1363-0539, ZDB-ID 1443521-4. - Vol. 14.2009/10, 1, p. 6-25
|
Subject: | Verkaufspersonal | Salespeople | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Finanzdienstleistung | Financial services | Kanada | Canada |
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