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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Online retailing"
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Dienstleistungsqualität
Online retailing
Consumer behaviour
613
Konsumentenverhalten
613
Beziehungsmarketing
188
Relationship marketing
188
Customer satisfaction
176
Kundenzufriedenheit
176
Service quality
139
Brand management
117
Markenführung
117
Hotel industry
113
Hotellerie
113
Gastronomie
105
Restaurant industry
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Brand image
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Markenimage
101
Viral marketing
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Virales Marketing
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Social web
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Internet marketing
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Online-Marketing
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Holiday behaviour
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Urlaubsverhalten
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Complaint management
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Confidence
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trust
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Marketingmanagement
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Mattila, Anna S.
6
Line, Nathaniel D.
5
Han, Heesup
4
Miao, Li
4
Hanks, Lydia
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Lim, Weng Marc
3
Ro, Heejung
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Amin, Muslim
2
Assaker, Guy
2
Baker, Melissa A.
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Bogicevic, Vanja
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Cham Tat Huei
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Chi, Christina Geng-Qing
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Cobanoglu, Cihan
2
Das, Gopal
2
Fan, Alei
2
Fernandes, Teresa
2
Goh, Ben
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Gursoy, Dogan
2
Khoo-Lattimore, Catheryn
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Kim, Eojina
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Kim, Kyungmin
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Kim, Mi Ran
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Kim, Woo Gon
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Knutson, Bonnie J.
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Liu, Matthew Tingchi
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Lu, Lu
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MacQuilken, Lisa
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O'Connor, Peter
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Ouyang, Zhe
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Prayag, Girish
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Qu, Hailin
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Raab, Carola
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Rizomyliotis, Ioannis
2
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2
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of hospitality marketing & management
Journal of strategic marketing
Journal of retailing and consumer services
538
Journal of business research : JBR
280
International journal of hospitality management
226
The journal of services marketing
122
International journal of contemporary hospitality management
92
International journal of electronic marketing and retailing : IJEMR
91
Journal of internet commerce
91
Cogent business & management
89
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
89
Electronic commerce research
80
Journal of travel and tourism marketing
79
The service industries journal
75
Asia Pacific journal of marketing and logistics
73
International journal of retail & distribution management
70
Journal of retailing
67
Services marketing quarterly
67
The international review of retail, distribution and consumer research
64
Psychology & marketing
62
International journal of consumer studies
57
International journal of retail and distribution management
57
Information systems research : ISR
56
International journal of internet marketing and advertising : IJIMA
53
Management science : journal of the Institute for Operations Research and the Management Sciences
52
Tourism management : research, policies, practice
52
Journal of service research : JSR
49
International journal of business information systems : IJBIS
48
Journal of electronic commerce research : JECR
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
International journal of e-business research : an official publication of the Information Resources Management Association
45
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
45
Service business
45
Journal of the Academy of Marketing Science
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of air transport management
43
International journal of electronic commerce : IJEC
42
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
42
Technological forecasting & social change : an international journal
39
Journal of service management
37
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1
Antecedents of value co-creation activities for online
fashion
brands
Thomas, Lauren Josie
;
Brooks, Simon
;
McGouran, Cathy
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 384-398
Persistent link: https://www.econbiz.de/10012313908
Saved in:
2
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
3
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
4
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
5
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
6
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
7
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
8
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
9
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
10
Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
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