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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
SpringerLink / Bücher
2,114
Journal of business research : JBR
911
Journal of retailing and consumer services
778
Springer eBook Collection
554
International journal of hospitality management
551
Industrial marketing management : the international journal for industrial and high-tech firms
506
Gabler Edition Wissenschaft
453
Springer eBook Collection / Business and Economics
414
Europäische Hochschulschriften / 5
381
The service industries journal
362
The journal of services marketing
351
Research
313
Lehrbuch
278
Tourism management : research, policies, practice
256
The journal of business & industrial marketing
237
International journal of contemporary hospitality management
234
Journal of travel and tourism marketing
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Journal of the Academy of Marketing Science
219
Journal of hospitality marketing & management
210
Journal of service research : JSR
202
Journal of strategic marketing
199
Journal of service management
192
Cogent business & management
172
European research studies
170
Services marketing quarterly
167
International journal of electronic customer relationship management : IJECRM
165
Journal of marketing
163
Psychology & marketing
161
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
150
Journal of retailing
143
Journal of business ethics : JOBE
141
Service business
140
Management science : journal of the Institute for Operations Research and the Management Sciences
133
essentials
133
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
131
European journal of operational research : EJOR
127
Journal of air transport management
121
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ECONIS (ZBW)
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1
How the employee looks and looks at you : building customer-employee rapport
Kim, Kawon Kathy
;
Baker, Melissa A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 20-40
Persistent link: https://www.econbiz.de/10011997127
Saved in:
2
Other customer service failures : emotions, impacts, and attributions
Baker, Melissa A.
;
Kim, Kawon Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
7
,
pp. 1067-1085
Persistent link: https://www.econbiz.de/10011922297
Saved in:
3
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
4
An exploratory examination of supervisor undermining, employee involvement climate, and the effects on customer perceptions of service quality in quick-service restaurants
Mathe, Kimberly
;
Slevitch, Lisa
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 29-50
Persistent link: https://www.econbiz.de/10009772556
Saved in:
5
How sincere is an apology? : recovery satisfaction in a robot service failure context
Hu, Yaou
;
Min, Hyounae
;
Su, Na
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
6
,
pp. 1022-1043
Persistent link: https://www.econbiz.de/10012592331
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6
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
7
The role of customer orientation in the relationship between manager communications and customer satisfaction
Mathe, Kimberly
;
Scott-Halsell, Sheila
;
Roseman, Mary
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 198-209
Persistent link: https://www.econbiz.de/10011434620
Saved in:
8
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
9
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
10
Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
6
,
pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
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