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The affective and dispositional consequences of organizational citizenship behavior : a cross-cultural study
Ma, Emily; Qu, Hailin; Wilson, Marie - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 4, pp. 399-431
Persistent link: https://www.econbiz.de/10011494473
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Conceptualization and operationalization of an altruistic and egoistic continuum of organizational citizenship behavior motivations
Ma, Emily Jintao; Qu, Hailin; Wei, Xiang; Hsiao, Aaron - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 740-771
Persistent link: https://www.econbiz.de/10011912335
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The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 1, pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
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It takes a village! : customer value co-creation behavior in restaurant social media-based brand community
Song, Jahyun; Qu, Hailin; Li, Xiang - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 2, pp. 327-352
Persistent link: https://www.econbiz.de/10014633506
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Exploring the moderating role of employee entitlement : insight into the social support paradox
Liu, Jing; Hu, Bing; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 5, pp. 834-850
Persistent link: https://www.econbiz.de/10014633776
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Effects of perceived placeness on tourists' authenticity experience via the mediating role of flow experience
Yang, Yang; Zhou, Xing; Fan, Lele; Yin, Hongmei; Qu, Hailin - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 7, pp. 1091-1114
Persistent link: https://www.econbiz.de/10014366184
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Segmenting tourism markets based on demand growth patterns : a longitudinal profile analysis approach
Liu, Yulin; Hsiao, Aaron; Ma, Emily - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 6, pp. 967-997
Persistent link: https://www.econbiz.de/10012592317