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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of strategic marketing"
~person:"Jayasimha, K. R."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Jayasimha, K. R.
Prentice, Catherine
9
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Rokonuzzaman, Md
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Journal of hospitality marketing & management
Journal of retailing and consumer services
Journal of strategic marketing
The journal of services marketing
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ECONIS (ZBW)
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I complain for your good? : re-examining consumer advocacy
Jayasimha, K. R.
;
Billore, Aditya
- In:
Journal of strategic marketing
24
(
2016
)
5
,
pp. 360-376
Persistent link: https://www.econbiz.de/10011637332
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2
Consumer advocacy : examining the feeling and doing following a failed service encounter
Jayasimha, K. R.
;
Srivastava, Himanshu S.
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 201-208
Persistent link: https://www.econbiz.de/10011629055
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