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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
2,369
Konsumentenverhalten
2,368
Beziehungsmarketing
603
Relationship marketing
603
Einzelhandel
490
Retail trade
490
Customer satisfaction
454
Kundenzufriedenheit
454
Online retailing
373
Online-Handel
373
Brand management
359
Markenführung
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Service quality
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Luxury goods
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Prentice, Catherine
9
Jebarajakirthy, Charles
4
Paul, Justin
4
Quach, Sara
4
Rokonuzzaman, Md
4
Bilgihan, Anil
3
Fernandes, Teresa
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Park, Jungkun
3
Sreejesh, S.
3
Söderlund, Magnus
3
Amin, Muslim
2
Assaker, Guy
2
Babin, Barry J.
2
Borges, Adilson
2
Chuah, Stephanie Hui-wen
2
Cioppi, Marco
2
Cobanoglu, Cihan
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fan, Alei
2
Francioni, Barbara
2
Goh, Ben
2
Gohary, Ali
2
Gong, Taeshik
2
Grace, Debra
2
Hamzelu, Bahman
2
Han, Heesup
2
Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
2
Jayasimha, K. R.
2
Karande, Kiran
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
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Journal of hospitality marketing & management
Journal of retailing and consumer services
Journal of strategic marketing
International journal of hospitality management
193
Journal of business research : JBR
121
The journal of services marketing
107
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of air transport management
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
27
International journal of services and operations management
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of service research
25
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
335
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31
Adoption of in-store mobile payment : are perceived risk and convenience the only drivers?
Kerviler, Gwarlann de
;
Demoulin, Nathalie T. M.
;
Zidda, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 334-344
Persistent link: https://www.econbiz.de/10011528740
Saved in:
32
Dimensions and outcomes of experience quality in tourism : the case of Port wine cellars
Fernandes, Teresa
;
Cruz, Mariana
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 371-379
Persistent link: https://www.econbiz.de/10011529013
Saved in:
33
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
34
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
35
Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
Saved in:
36
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
37
The antecedents of customer loyalty : a moderated mediation model of customer relationship management quality and
brand
image
Nyadzayo, Munyaradzi W.
;
Khajehzadeh, Saman
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 262-270
Persistent link: https://www.econbiz.de/10011473143
Saved in:
38
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
39
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
40
Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
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