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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~person:"Yagil, Dana"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
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Kundenzufriedenheit
2
Service quality
2
Beziehungsmarketing
1
Civility
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Customers
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Feedback
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Forgiveness
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Gender
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Geschlecht
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Yagil, Dana
Jin, Naehyun Paul
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Line, Nathaniel D.
3
Ro, Heejung
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Amin, Muslim
2
Assaker, Guy
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To, W. M.
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1
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Journal of hospitality marketing & management
Journal of strategic marketing
Service business
Journal of marketing management : MM
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
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Customer forgiveness of unsatisfactory service : manifestations and antecedents
Yagil, Dana
;
Luria, Gil
- In:
Service business
10
(
2016
)
3
,
pp. 557-579
Persistent link: https://www.econbiz.de/10011722357
Saved in:
2
The effect of customer social status and dissatisfaction on service performance
Yagil, Dana
;
Medler-Liraz, Hana
- In:
Service business
13
(
2019
)
1
,
pp. 153-169
Persistent link: https://www.econbiz.de/10011965888
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