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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~subject:"Dienstleistungsqualität"
~subject:"Retail trade"
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Dienstleistungsqualität
Retail trade
Consumer behaviour
543
Konsumentenverhalten
543
Beziehungsmarketing
180
Relationship marketing
180
Customer satisfaction
172
Kundenzufriedenheit
172
Service quality
137
Brand management
107
Markenführung
107
Brand image
93
Markenimage
93
Hotel industry
83
Hotellerie
83
Gastronomie
66
Restaurant industry
66
Social Web
62
Social web
62
Brand
57
Markenartikel
57
Internet marketing
55
Online-Marketing
55
Viral marketing
55
Virales Marketing
55
Emotion
53
Online retailing
45
Online-Handel
45
Confidence
43
Vertrauen
43
Beschwerdemanagement
39
Complaint management
39
Holiday behaviour
28
Urlaubsverhalten
28
Marketing management
26
Marketingmanagement
26
Einzelhandel
24
trust
22
Advertising effects
21
Customer integration
21
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Article
152
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152
Aufsatz in Zeitschrift
152
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English
152
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Ro, Heejung
3
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Fernandes, Teresa
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Mattila, Anna S.
2
Miao, Li
2
Mishra, Sita
2
O'Connor, Peter
2
Polo-Redondo, Yolanda
2
Prayag, Girish
2
Pérez-López, Raúl
2
Qu, Hailin
2
Rizomyliotis, Ioannis
2
Sreejesh, S.
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abubakar, Binta
1
Afudo-Peregrina, Angel F.
1
Ahn, Jiseon
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Alan, Alev Kocak
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Amendah, Eklou
1
Anaya-Sánchez, Rafael
1
Anderl, Eva
1
Anusree, M. R.
1
Anwar, Ali
1
Apostolos, Giovanis
1
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Journal of hospitality marketing & management
Journal of strategic marketing
Service business
Journal of retailing and consumer services
649
Journal of business research : JBR
232
International journal of hospitality management
193
Journal of retailing
146
International journal of retail & distribution management
131
The international review of retail, distribution and consumer research
119
The journal of services marketing
115
International journal of contemporary hospitality management
76
International journal of retail and distribution management
75
The service industries journal
72
Services marketing quarterly
71
Journal of travel and tourism marketing
68
Cogent business & management
60
Psychology & marketing
55
International journal of electronic marketing and retailing : IJEMR
51
European journal of marketing : EJM
49
Asia Pacific journal of marketing and logistics
48
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of air transport management
39
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Management science : journal of the Institute for Operations Research and the Management Sciences
38
European journal of operational research : EJOR
37
Marketing intelligence & planning
37
Tourism management : research, policies, practice
36
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
35
Journal of service management
35
International journal of consumer studies
33
Journal of marketing
33
International journal of quality and service sciences
31
The international journal of bank marketing : IJBM
31
International journal of production economics
30
Technological forecasting & social change : an international journal
29
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
28
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
27
The TQM journal : the international review of organizational improvement
27
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ECONIS (ZBW)
152
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152
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1
Does
brand
personality vary across retail brands and gender? : an empirical check
Das, Gupta
- In:
Journal of strategic marketing
23
(
2015
)
1
,
pp. 19-32
Persistent link: https://www.econbiz.de/10011297680
Saved in:
2
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
3
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
4
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
5
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
6
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
7
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
8
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
9
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
10
Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
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