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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
~subject:"Gastronomie"
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Dienstleistungsqualität
Gastronomie
Consumer behaviour
505
Konsumentenverhalten
505
Beziehungsmarketing
172
Relationship marketing
172
Customer satisfaction
171
Kundenzufriedenheit
171
Service quality
143
Brand management
97
Markenführung
97
Brand image
89
Markenimage
89
Hotel industry
81
Hotellerie
81
Restaurant industry
63
Brand
58
Markenartikel
58
Social Web
53
Social web
53
Viral marketing
50
Virales Marketing
50
Emotion
49
Internet marketing
46
Online-Marketing
46
Online retailing
41
Online-Handel
41
Beschwerdemanagement
32
Complaint management
32
Confidence
32
Vertrauen
32
Marketing management
24
Marketingmanagement
24
trust
24
Einzelhandel
23
Retail trade
23
Holiday behaviour
22
Urlaubsverhalten
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customer satisfaction
22
USA
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176
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176
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2
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2
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1
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English
176
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Line, Nathaniel D.
4
Jin, Naehyun Paul
3
Mattila, Anna S.
3
Ahn, Jiseon
2
Amin, Muslim
2
Assaker, Guy
2
Behnke, Carl
2
Cheng, Ching-Chan
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Cobanoglu, Cihan
2
Dahlgaard, Jens Jörn
2
DiPietro, Robin B.
2
Ekinci, Yuksel
2
Fan, Alei
2
Goh, Ben
2
Guéguen, Nicolas
2
Han, Heesup
2
Hanks, Lydia
2
Hsu, Hsuan
2
Jacob, Céline
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Koc, Erdogan
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Lo, Ada
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Raab, Carola
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Rizomyliotis, Ioannis
2
Ro, Heejung
2
Ryu, Kisang
2
Salehi-Esfahani, Saba
2
Sreejesh, S.
2
Yoon, Donghwan
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al Ghafri, Wijdan
1
Al-Ansi, Amr
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Journal of hospitality marketing & management
Journal of strategic marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of hospitality management
377
Journal of retailing and consumer services
246
International journal of contemporary hospitality management
132
Journal of business research : JBR
129
The journal of services marketing
112
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of travel and tourism marketing
72
The service industries journal
70
Services marketing quarterly
67
Cogent business & management
50
Journal of service research : JSR
49
Service business
41
Tourism management : research, policies, practice
41
Journal of air transport management
39
Asia Pacific journal of marketing and logistics
37
Journal of service management
32
Psychology & marketing
31
International journal of quality and service sciences
29
Journal of hospitality and tourism insights
29
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
The TQM journal : the international review of organizational improvement
27
International journal of services and operations management
26
Journal of service research
25
European journal of marketing : EJM
24
Journal of retailing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
International journal of quality & reliability management
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of Islamic marketing
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
176
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1
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
2
Impact of
brand
experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
3
Managing channel quality : the consequential impacts of the grey market
Huang, Jen-hung
;
Lee, Bruce C. Y.
;
Hsiao, Chih-tung
- In:
Total quality management & business excellence : an …
19
(
2008
)
11/12
,
pp. 1235-1247
Persistent link: https://www.econbiz.de/10003807727
Saved in:
4
Antecedents and the mediating effect of customer-restaurant
brand
identification
Han, Sung Ho
;
Ekinci, Yuksel
;
Chen, Cheng-Hao Steve
; …
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 202-220
Persistent link: https://www.econbiz.de/10012256129
Saved in:
5
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
6
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
7
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
8
Toward a measure of Chinese
hypermarket
retail service quality
Tang, Yung-Tai
;
Stanworth, James O.
;
Chen, Wei-Ting
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 327-338
Persistent link: https://www.econbiz.de/10011300189
Saved in:
9
Using service quality to enhance the perceived quality of store brands
Huang, Min-hsin
- In:
Total quality management & business excellence : an …
20
(
2009
)
1/2
,
pp. 241-252
Persistent link: https://www.econbiz.de/10003859053
Saved in:
10
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
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