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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~person:"Anusree, M. R."
~person:"Billore, Aditya"
~subject:"Dienstleistungsqualität"
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Anusree, M. R.
Billore, Aditya
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Journal of hospitality marketing & management
Journal of strategic marketing
International journal of manpower
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Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
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I complain for your good? : re-examining consumer advocacy
Jayasimha, K. R.
;
Billore, Aditya
- In:
Journal of strategic marketing
24
(
2016
)
5
,
pp. 360-376
Persistent link: https://www.econbiz.de/10011637332
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Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
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