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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~person:"Kim, Kyungmin"
~subject:"Dienstleistungsqualität"
~subject:"Umweltbewusstsein"
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Dienstleistungsqualität
Umweltbewusstsein
Consumer behaviour
2
Gastronomie
2
Konsumentenverhalten
2
Restaurant industry
2
Service quality
2
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Customer satisfaction
1
Fast Food
1
Fast food
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Fast-food industry
1
Franchising
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Kundenzufriedenheit
1
Relationship marketing
1
Schnellgastronomie
1
Taiwan
1
culture
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customer complaint behavior
1
customer loyalty
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fast food restaurant
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franchising
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licensing
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price level
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service quality
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Kim, Kyungmin
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Ali, Faizan
2
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Lo, Ada
2
Lobo, Antonio
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Polonsky, Michael J.
2
Prayag, Girish
2
Qu, Hailin
2
Rizomyliotis, Ioannis
2
Ro, Heejung
2
Sreejesh, S.
2
Vocino, Andrea
2
Abubakar, Binta
1
Ahn, Jiseon
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Ahn, Tae-hong
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Al-Ansi, Amr
1
Algboory, Hussein
1
Ali Eliwa, Rasha
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Amendah, Eklou
1
Anderl, Eva
1
Anusree, M. R.
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashraf, Abdul R.
1
Asperin, Amelia Estepa
1
Atadil, Hilmi A.
1
Bach Khoa Nguyen
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Journal of hospitality marketing & management
Journal of strategic marketing
Cornell hospitality quarterly : CQ
1
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
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How do customers perceive service quality in differently structured fast food restaurants?
Cao, Yang
;
Kim, Kyungmin
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 99-117
Persistent link: https://www.econbiz.de/10010526372
Saved in:
2
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
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