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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~person:"Qu, Hailin"
~subject:"Dienstleistungsqualität"
~subject:"Umweltbewusstsein"
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Dienstleistungsqualität
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Beziehungsmarketing
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Consumer behaviour
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Customer satisfaction
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Service recovery
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Qu, Hailin
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Line, Nathaniel D.
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Journal of hospitality marketing & management
Journal of strategic marketing
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of travel and tourism marketing
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
2
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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