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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~person:"Qu, Hailin"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
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Konsumentenverhalten
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Mobile communications
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Restaurant industry
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Service recovery
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customer loyalty
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direct reactions
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efforts
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emotions
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fine-dining restaurant image
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Qu, Hailin
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Amin, Muslim
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Assaker, Guy
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Journal of hospitality marketing & management
Journal of strategic marketing
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of travel and tourism marketing
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
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Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
Saved in:
2
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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