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The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan; DiPietro, Robin B.; Fan, Alei - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
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Determinants of hotel guests' service experiences : an examination of differences between lifestyle and traditional hotels
Baek, Jooa; Choe, Yeongbae; Ok, Chihyung - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 88-105
Persistent link: https://www.econbiz.de/10012256119
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When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei; Wu, Luorong; Miao, Li; Mattila, Anna S. - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
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Impact of tangible and intangible restaurant attributes on overall experience : a consumer oriented approach
Karamustafa, Kurtulus; Ülker, Pembe - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 404-427
Persistent link: https://www.econbiz.de/10012256143
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Impacts of consumers' beliefs, desires and emotions on their impulse buying behavior : application of an integrated model of belief-desire theory of emotion
Yi, Sungpo; Jai, Tun-Min - In: Journal of hospitality marketing & management 29 (2020) 6, pp. 662-681
Persistent link: https://www.econbiz.de/10012256162
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Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean; Baker, Melissa A. - In: Journal of hospitality marketing & management 29 (2020) 6, pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
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The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun; Line, Nathaniel D.; Merkebu, Jerusalem - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
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The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia; Line, Nathaniel D.; Mattila, Anna S. - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
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Investigating children's role in family dining-out choices : evidence from a casual dining restaurant
Chen, Yang-Su; Lehto, Xinran Y.; Behnke, Carl; Tang, … - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 706-725
Persistent link: https://www.econbiz.de/10011578940
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Recovering from other-customer-caused failure : the effect on focal customer complaining
MacQuilken, Lisa; Robertson, Nichola; Polonsky, Michael J. - In: Journal of hospitality marketing & management 26 (2017) 1, pp. 83-104
Persistent link: https://www.econbiz.de/10011669673