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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"United States"
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Dienstleistungsqualität
United States
Consumer behaviour
439
Konsumentenverhalten
439
Beziehungsmarketing
140
Relationship marketing
140
Customer satisfaction
131
Kundenzufriedenheit
131
Service quality
101
Brand management
95
Markenführung
95
Brand image
81
Markenimage
81
Hotel industry
79
Hotellerie
79
Gastronomie
58
Restaurant industry
58
Brand
54
Markenartikel
54
Social Web
49
Social web
49
Internet marketing
45
Online-Marketing
45
Viral marketing
45
Virales Marketing
45
Emotion
44
Online retailing
35
Online-Handel
35
Confidence
31
Vertrauen
31
Beschwerdemanagement
30
Complaint management
30
Marketing management
23
Marketingmanagement
23
Holiday behaviour
22
Urlaubsverhalten
22
trust
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USA
20
Advertising effects
19
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Article
119
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119
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119
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English
119
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Cobanoglu, Cihan
3
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Myong Jae
2
Lee, Seonjeong
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Rizomyliotis, Ioannis
2
Ro, Heejung
2
Ryu, Kisang
2
Sreejesh, S.
2
Abubakar, Binta
1
Ahn, Jiseon
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Alexander, Nicholas
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Alonso, Abel Duarte
1
Amendah, Eklou
1
Anderl, Eva
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Anusree, M. R.
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashraf, Abdul R.
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Bai, Billy
1
Baidoun, Samir D.
1
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1
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Journal of hospitality marketing & management
Journal of strategic marketing
Working paper / National Bureau of Economic Research, Inc.
409
Journal of retailing and consumer services
303
International journal of hospitality management
236
Journal of business research : JBR
190
Journal of consumer research : JCR ; an interdisciplinary bimonthly
150
The journal of services marketing
119
NBER working paper series
92
Psychology & marketing
91
International journal of contemporary hospitality management
86
Journal of travel and tourism marketing
84
Services marketing quarterly
82
Journal of fashion marketing and management
67
The service industries journal
64
Journal of air transport management
61
International journal of consumer studies
55
Journal of service research : JSR
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Cogent business & management
49
American journal of agricultural economics
48
International journal of retail & distribution management
48
The American economic review
48
Asia Pacific journal of marketing and logistics
47
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
46
Journal of the Academy of Marketing Science
45
The journal of consumer marketing
45
Discussion paper series / IZA
43
Journal of consumer affairs : official publication of the American Council on Consumer Interests
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Tourism management : research, policies, practice
42
Journal of international consumer marketing
41
European journal of marketing : EJM
38
Journal of marketing theory and practice
38
Journal of service management
38
American economic journal : a journal of the American Economic Association
37
Journal of marketing
37
Service business
36
International journal of sport management and marketing : IJSMM
34
Journal of consumer behaviour : an international research review
34
Applied economics
33
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ECONIS (ZBW)
119
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1
The role demographics have on customer involvement in obtaining a hotel discount and implications for hotel revenue management strategy
Lee, Seung Hyun
;
Bai, Billy
;
Murphy, Kevin
- In:
Journal of hospitality marketing & management
21
(
2012
)
5/6
,
pp. 569-588
Persistent link: https://www.econbiz.de/10009621103
Saved in:
2
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
3
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
4
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
5
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
6
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
7
Marketing museums and exhibitions : what drives the interest of young people
Gofman, Alex
;
Moskowitz, Howard R.
;
Mets, Tõnis
- In:
Journal of hospitality marketing & management
20
(
2011
)
5/6
,
pp. 601-618
Persistent link: https://www.econbiz.de/10009300560
Saved in:
8
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
9
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
10
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
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