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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
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Virtuelle Stimuli für Kundente...
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Consumer behaviour
Dienstleistungsqualität
Beziehungsmarketing
115
Relationship marketing
115
Konsumentenverhalten
75
Customer satisfaction
64
Kundenzufriedenheit
64
Service quality
54
Hotel industry
39
Hotellerie
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Markenimage
17
Viral marketing
16
Virales Marketing
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customer loyalty
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loyalty
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Beschwerdemanagement
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Complaint management
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Gastgewerbe
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Hospitality industry
12
Social Web
12
Social web
12
Confidence
11
Vertrauen
11
Brand
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Hospital
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Krankenhaus
10
Markenartikel
10
satisfaction
10
Emotion
9
Customer integration
8
Kundenintegration
8
customer satisfaction
8
service quality
8
Holiday behaviour
7
Urlaubsverhalten
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92
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Aufsatz in Zeitschrift
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English
92
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Han, Heesup
4
Mavondo, Felix
4
Ramkissoon, Haywantee
4
Dewnarain, Senika
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Tanford, Sarah
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bowden, Jana
2
Goh, Ben
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
O'Connor, Peter
2
Qu, Hailin
2
Shoukat, Muhammad Haroon
2
Tang, Liang
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Baek, Hyungshin
1
Baker, Mandi
1
Baker, Melissa A.
1
Bani-Melhem, Shaker
1
Berenguer Contrí, Gloria
1
Bilro, Ricardo Godinho
1
Braimah, Mahama
1
Busser, James
1
Cai, Ruiying
1
Cain, Lisa
1
Cetin, Gurel
1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
541
Journal of business research : JBR
460
SpringerLink / Bücher
214
International journal of hospitality management
211
The journal of services marketing
156
The service industries journal
112
The journal of product & brand management
106
Journal of the Academy of Marketing Science
100
Psychology & marketing
98
Cogent business & management
91
International journal of contemporary hospitality management
90
The journal of brand management : an international journal
90
Journal of travel and tourism marketing
88
Gabler Edition Wissenschaft
87
Asia Pacific journal of marketing and logistics
84
Journal of strategic marketing
83
Industrial marketing management : the international journal for industrial and high-tech firms
76
Journal of marketing
73
Journal of retailing
73
Journal of service management
73
Tourism management : research, policies, practice
73
Journal of service research : JSR
70
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
69
Services marketing quarterly
67
Marketing intelligence & planning
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
65
Service business
65
Technological forecasting & social change : an international journal
63
The international review of retail, distribution and consumer research
63
European journal of marketing : EJM
57
International journal of retail & distribution management
57
Research
57
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
53
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
53
International journal of internet marketing and advertising : IJIMA
51
International journal of retail and distribution management
51
The international journal of bank marketing : IJBM
48
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
47
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
46
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ECONIS (ZBW)
92
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1
Relationship marketing and customer loyalty : evidence from the Ghanaian luxury hotel industry
Narteh, Bedman
;
Agbemabiese, George Cudjoe
;
Kodua, Prince
; …
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 407-436
Persistent link: https://www.econbiz.de/10009767983
Saved in:
2
Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul
;
Line, Nathaniel D.
;
Yoon, Donghwan
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
Saved in:
3
Customer engagement : a framework for assessing customer-based-brand relationships ; the case of the restaurant industry
Bowden, Jana
- In:
Journal of hospitality marketing & management
18
(
2009
)
6
,
pp. 574-596
Persistent link: https://www.econbiz.de/10003887184
Saved in:
4
The determinants of loyalty in hotels
Wilkins, Hugh
;
Merrilees, Bill
;
Herington, Carmel
- In:
Journal of hospitality marketing & management
19
(
2010
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10003978543
Saved in:
5
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
6
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
7
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
8
Eating-out motivations and variety-seeking behavior : an exploratory approach on loyalty behavior
Kwun, David Joon-wuk
;
Hwang, Joyce Hyunjoo
;
Kim, Tae-hee
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 289-312
Persistent link: https://www.econbiz.de/10009768007
Saved in:
9
Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung
;
Chen, Mei-liang
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
Saved in:
10
A model of hotel defection at the purchasing stage
Tanford, Sarah
;
Raab, Carola
;
Kim, Yen-soon
- In:
Journal of hospitality marketing & management
22
(
2013
)
7/8
,
pp. 805-831
Persistent link: https://www.econbiz.de/10010241569
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