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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Dienstleistungsqualität"
~subject:"Umweltbewusstsein"
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Dienstleistungsqualität
Umweltbewusstsein
Consumer behaviour
245
Konsumentenverhalten
245
Customer satisfaction
92
Kundenzufriedenheit
92
Hotel industry
78
Hotellerie
78
Service quality
78
Beziehungsmarketing
74
Relationship marketing
74
Gastronomie
58
Restaurant industry
58
Emotion
36
Viral marketing
30
Virales Marketing
30
Beschwerdemanagement
26
Brand image
26
Brand management
26
Complaint management
26
Markenführung
26
Markenimage
26
Social Web
24
Social web
24
Internet marketing
23
Online-Marketing
23
Holiday behaviour
21
Urlaubsverhalten
21
Confidence
18
Online retailing
18
Online-Handel
18
USA
18
United States
18
Vertrauen
18
Brand
14
Markenartikel
14
Website
13
Tourism
12
Tourismus
12
customer loyalty
12
satisfaction
12
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Undetermined
66
Free
1
Type of publication
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Article
89
Type of publication (narrower categories)
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Article in journal
89
Aufsatz in Zeitschrift
89
Language
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English
89
Author
All
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Ali, Faizan
2
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Lo, Ada
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Algboory, Hussein
1
Ali Eliwa, Rasha
1
Anusree, M. R.
1
Asperin, Amelia Estepa
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Baker, Melissa A.
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Browning, Victoria
1
Bujisic, Milos
1
Byun, Jaemun
1
Cai, Ruiying
1
Cao, Yang
1
Cham Tat Huei
1
Chang, Lan Lan
1
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Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
277
International journal of hospitality management
217
Journal of business research : JBR
161
The journal of services marketing
107
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
81
International journal of consumer studies
76
Services marketing quarterly
68
The service industries journal
65
Cogent business & management
61
Asia Pacific journal of marketing and logistics
47
Journal of service research : JSR
47
Psychology & marketing
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of air transport management
39
Tourism management : research, policies, practice
39
Business strategy and the environment
37
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
36
Service business
36
Marketing intelligence & planning
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Journal of service management
32
Journal of business ethics : JOBE
31
Journal of strategic marketing
30
Technological forecasting & social change : an international journal
30
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
26
Journal of service research
26
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
European journal of marketing : EJM
24
Total quality management & business excellence
24
Journal of Asian finance, economics and business : JAFEB
23
Journal of Islamic marketing
23
International journal of electronic marketing and retailing : IJEMR
22
Journal of marketing management : MM
22
Journal of retailing
22
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ECONIS (ZBW)
89
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89
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date (oldest first)
1
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
2
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
3
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
4
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
5
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
6
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
7
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
8
Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
Saved in:
9
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
10
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
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