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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Dienstleistungsqualität"
~subject:"Urlaubsverhalten"
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Dienstleistungsqualität
Urlaubsverhalten
Consumer behaviour
245
Konsumentenverhalten
245
Customer satisfaction
92
Kundenzufriedenheit
92
Hotel industry
78
Hotellerie
78
Service quality
78
Beziehungsmarketing
74
Relationship marketing
74
Gastronomie
58
Restaurant industry
58
Emotion
36
Viral marketing
30
Virales Marketing
30
Beschwerdemanagement
26
Brand image
26
Brand management
26
Complaint management
26
Markenführung
26
Markenimage
26
Social Web
24
Social web
24
Internet marketing
23
Online-Marketing
23
Holiday behaviour
21
Confidence
18
Online retailing
18
Online-Handel
18
USA
18
United States
18
Vertrauen
18
Brand
14
Markenartikel
14
Website
13
Tourism
12
Tourismus
12
customer loyalty
12
satisfaction
12
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Online availability
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Undetermined
67
Free
1
Type of publication
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Article
94
Type of publication (narrower categories)
All
Article in journal
94
Aufsatz in Zeitschrift
94
Language
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English
94
Author
All
Gursoy, Dogan
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Chen, Brendan T.
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Wu, Luorong
2
Yuan, Jingxue
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Antón, Carmen
1
Anusree, M. R.
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Baker, Melissa A.
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Browning, Victoria
1
Buhalis, Dimitrios
1
Bujisic, Milos
1
Byun, Jaemun
1
Cai, Ruiying
1
Camarero Izquierdo, Carmen
1
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Published in...
All
Journal of hospitality marketing & management
Journal of retailing and consumer services
250
International journal of hospitality management
211
Journal of travel and tourism marketing
181
Tourism management : research, policies, practice
150
Journal of business research : JBR
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
116
The journal of services marketing
107
International journal of contemporary hospitality management
98
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
73
Tourism management perspectives : TMP
73
The service industries journal
69
Services marketing quarterly
67
Cogent business & management
55
Journal of air transport management
51
Tourism analysis : an interdisciplinary tourism & hospitality journal
51
Journal of service research : JSR
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
41
Journal of vacation marketing
37
Asia Pacific journal of marketing and logistics
36
Journal of hospitality and tourism insights
36
Journal of destination marketing & management
35
Psychology & marketing
33
Journal of service management
32
Tourism economics : the business and finance of tourism and recreation
31
Tourism review
31
Journal of Islamic marketing
30
International journal of quality and service sciences
29
International journal of services and operations management
29
The international journal of bank marketing : IJBM
29
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
25
Journal of service research
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of retailing
22
Total quality management & business excellence
22
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Source
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ECONIS (ZBW)
94
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1
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10
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94
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date (oldest first)
1
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
2
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
3
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
4
Factors influencing camping behavior : the case of Taiwan
Gursoy, Dogan
;
Chen, Brendan T.
- In:
Journal of hospitality marketing & management
21
(
2012
)
5/6
,
pp. 659-678
Persistent link: https://www.econbiz.de/10009621091
Saved in:
5
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
6
The influence of others on the vacation experience : an ethnographic study of psychographics, decision making, and group dynamics among young travelers
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 826-856
Persistent link: https://www.econbiz.de/10011433718
Saved in:
7
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
8
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
9
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
10
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
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