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The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae; Lee, Sanggun; Joo, Young Min - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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Impact of the antecedents of electronic word of mouth on consumer based brand equity : a study on the hotel industry
Sijoria, Charu; Mukherjee, Srabanti; Datta, Biplab - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 1-27
Persistent link: https://www.econbiz.de/10012176565
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Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho; Loureiro, Sandra Maria Correia; … - In: Journal of hospitality marketing & management 28 (2019) 2, pp. 147-171
Persistent link: https://www.econbiz.de/10012176591
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Social customer relationship management : An integrated conceptual framework
Dewnarain, Senika; Ramkissoon, Haywantee; Mavondo, Felix - In: Journal of hospitality marketing & management 28 (2019) 2, pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
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Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees
Sharifi, Seyed Shahin - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 397-426
Persistent link: https://www.econbiz.de/10012176669
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Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.; Anusree, M. R.; Ponnam, Abhilash - In: Journal of hospitality marketing & management 28 (2019) 6, pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
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Categorizing peer-to-peer review site features and examining their impacts on room sales
Ai, Jin; Chi, Oscar Hengxuan; Ouyang, Zhe - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 862-881
Persistent link: https://www.econbiz.de/10012176721
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Customer engagement behaviors in hospitality : customer-based antecedents
Romero, Jaime - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 565-584
Persistent link: https://www.econbiz.de/10011754044
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Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.; Lee, Seonjeong; Karpinski, Aryn C. - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 606-626
Persistent link: https://www.econbiz.de/10011754048