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~isPartOf:"Journal of hospitality marketing & management"
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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
137
Service quality
137
Consumer behaviour
130
Konsumentenverhalten
130
Beziehungsmarketing
115
Relationship marketing
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Hotel industry
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Hotellerie
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satisfaction
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customer satisfaction
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Han, Heesup
5
Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Goh, Ben
4
Mattila, Anna S.
4
Prentice, Catherine
4
Bai, Billy
3
Bilgihan, Anil
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Cobanoglu, Cihan
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Dewnarain, Senika
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Lee, Seonjeong
3
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Line, Nathaniel D.
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O'Connor, Peter
3
Okumus, Fevzi
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Prayag, Girish
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Qu, Hailin
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Sparks, Beverley
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Wilkins, Hugh
3
Amin, Muslim
2
Assaker, Guy
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Baloglu, Seyhmus
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Bowden, Jana
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Busser, James A.
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Fan, Alei
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Grobelna, Aleksandra
2
Gursoy, Dogan
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Journal of hospitality marketing & management
Journal of business research : JBR
1,092
Industrial marketing management : the international journal for industrial and high-tech firms
1,086
Journal of retailing and consumer services
839
International journal of hospitality management
666
International journal of production economics
525
SpringerLink / Bücher
506
The service industries journal
463
The journal of business & industrial marketing
421
International journal of production research
402
The journal of services marketing
365
European journal of operational research : EJOR
307
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
291
Tourism management : research, policies, practice
282
Journal of the Academy of Marketing Science
281
International journal of contemporary hospitality management
268
Journal of travel and tourism marketing
250
Journal of strategic marketing
232
Working paper / National Bureau of Economic Research, Inc.
229
NBER working paper series
227
Cogent business & management
214
Gabler Edition Wissenschaft
202
Services marketing quarterly
202
NBER Working Paper
201
Journal of marketing
199
Journal of marketing management : MM
197
Journal of service research : JSR
197
Management science : journal of the Institute for Operations Research and the Management Sciences
190
Journal of service management
189
Asia Pacific journal of marketing and logistics
186
European journal of marketing : EJM
185
Auditing : a journal of practice & theory
181
International journal of electronic customer relationship management : IJECRM
175
Journal of air transport management
171
Journal of retailing
169
Psychology & marketing
169
Journal of purchasing and supply management
167
Service business
165
The TQM journal : the international review of organizational improvement
164
Journal of business-to-business marketing
162
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ECONIS (ZBW)
235
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1
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
2
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
3
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
4
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
5
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
6
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
7
From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.
;
Testa, Mark R.
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
Saved in:
8
Factors affecting the hotel's service quality : relationship marketing and corporate image
Chen, Wen-jung
;
Chen, Mei-liang
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 77-96
Persistent link: https://www.econbiz.de/10010358258
Saved in:
9
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
Saved in:
10
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon
;
Al-Ansi, Amr
;
Han, Heesup
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
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