Narrow search
Showing 1 - 10 of 342
Cover Image
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta; Mavondo, Felix - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Cover Image
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Cover Image
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini; Singh, Nidhi - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Cover Image
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon; Lee, Hyong-june - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Cover Image
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran; Cichy, Ronald F.; Zhang, Lu; Yu, JungHee - In: Journal of hospitality marketing & management 28 (2019) 2, pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
Cover Image
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Cover Image
Retail and service encounters : the inter-cultural tourist experience
Hartman, Katherine B.; Meyer, Tracy; Scribner, Lisa L. - In: Journal of hospitality marketing & management 18 (2009) 2/3, pp. 197-215
Persistent link: https://www.econbiz.de/10003842903
Cover Image
Temporal effects of online customer reviews on restaurant visit intention : the role of perceived risk
Pan, Huifeng; Ha, Hong Youl - In: Journal of hospitality marketing & management 30 (2021) 7, pp. 825-844
Persistent link: https://www.econbiz.de/10012649551
Cover Image
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa; Fernandes, Filipa - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Cover Image
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil; Seo, Soobin; Choi, Jihee - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 601-625
Persistent link: https://www.econbiz.de/10011919944