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~isPartOf:"Journal of hospitality marketing & management"
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Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Customer satisfaction
64
Kundenzufriedenheit
64
Dienstleistungsqualität
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customer loyalty
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loyalty
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Mavondo, Felix
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Ramkissoon, Haywantee
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Tanford, Sarah
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Dewnarain, Senika
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Han, Heesup
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Jin, Naehyun Paul
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Kim, Peter Beomcheol
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Line, Nathaniel D.
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Goh, Ben
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Kim, Mi Ran
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Kim, Min-Seong
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Lim, Weng Marc
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Prentice, Catherine
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Qu, Hailin
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Raab, Carola
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Shoukat, Muhammad Haroon
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Journal of hospitality marketing & management
Journal of business research : JBR
658
Journal of retailing and consumer services
588
Industrial marketing management : the international journal for industrial and high-tech firms
415
SpringerLink / Bücher
396
International journal of hospitality management
284
The journal of services marketing
229
The service industries journal
193
The journal of business & industrial marketing
192
Journal of the Academy of Marketing Science
173
Journal of strategic marketing
170
Working paper / National Bureau of Economic Research, Inc.
150
International journal of electronic customer relationship management : IJECRM
142
NBER working paper series
133
Journal of marketing
126
International journal of contemporary hospitality management
122
Journal of travel and tourism marketing
120
Journal of service research : JSR
118
NBER Working Paper
117
Gabler Edition Wissenschaft
116
Tourism management : research, policies, practice
115
The journal of product & brand management
111
Cogent business & management
110
Psychology & marketing
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Springer eBook Collection
103
Marketing intelligence & planning
100
Discussion paper / Centre for Economic Policy Research
99
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
96
The international journal of bank marketing : IJBM
95
Services marketing quarterly
94
European journal of operational research : EJOR
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
90
Journal of marketing management : MM
83
Management science : journal of the Institute for Operations Research and the Management Sciences
83
Service business
82
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ECONIS (ZBW)
116
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1
How to fuel hotel employees' daily innovative work? : the interplay of daily affect and career future time perspective
Park, In-Jo
;
Yun, Dongwon
;
Kim, Peter Beomcheol
;
Hai, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 759-783
Persistent link: https://www.econbiz.de/10012596510
Saved in:
2
Assessing the web-based destination marketing activities : a relationship marketing perspective
Cobos, Liza M.
;
Wang, Youcheng
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
18
(
2009
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10003862061
Saved in:
3
Factors influencing organizational responses to guest complaints : cases of Hong Kong and Northern Cyprus
Ekiz, Erdogan H.
- In:
Journal of hospitality marketing & management
18
(
2009
)
6
,
pp. 539-573
Persistent link: https://www.econbiz.de/10003887182
Saved in:
4
Customer engagement : a framework for assessing customer-based-brand relationships ; the case of the restaurant industry
Bowden, Jana
- In:
Journal of hospitality marketing & management
18
(
2009
)
6
,
pp. 574-596
Persistent link: https://www.econbiz.de/10003887184
Saved in:
5
Recovery strategies for service failures: the case of restaurants
Silber, Ilan
;
Israeli, Aviad
;
Bustin, Adi
;
Zvi, Ofir Ben
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 730-740
Persistent link: https://www.econbiz.de/10003893337
Saved in:
6
The determinants of loyalty in hotels
Wilkins, Hugh
;
Merrilees, Bill
;
Herington, Carmel
- In:
Journal of hospitality marketing & management
19
(
2010
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10003978543
Saved in:
7
Managing a hotel's image on TripAdvisor
O'Connor, Peter
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 754-772
Persistent link: https://www.econbiz.de/10008701700
Saved in:
8
The impact of virtual worlds on word-of-mouth : improving social networking and servicescape in the hospitality industry
Kim, Jungsun
;
Hardin, Andrew
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 735-753
Persistent link: https://www.econbiz.de/10008701701
Saved in:
9
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
10
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
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