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Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.; Mattila, Anna S. - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
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Image of all hotel scales on travel blogs : its impact on customer loyalty
Zhang, Jian Jane; Mao, Zhenxing - In: Journal of hospitality marketing & management 21 (2012) 1/2, pp. 113-131
Persistent link: https://www.econbiz.de/10009512714
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Links between Swiss hotel guests' product involvement and brand loyalty
Hochgraefe, Carmen; Faulk, Saskia; Vieregge, Michael - In: Journal of hospitality marketing & management 21 (2012) 1/2, pp. 20-39
Persistent link: https://www.econbiz.de/10009512727
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Investigating resort loyalty : impacts of the family life cycle
Choi, Hye Yoon; Lehto, Xinran Y.; Brey, Eric T. - In: Journal of hospitality marketing & management 20 (2011) 1/2, pp. 121-141
Persistent link: https://www.econbiz.de/10008934219
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Improving casino performance through enhanced loyalty programs
Min, Ji Hye; Raab, Carola; Tanford, Sarah - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 372-394
Persistent link: https://www.econbiz.de/10011499244
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Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel; Walls, Andrew - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
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Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol; Gazzoli, Gabriel; Qu, Halin; Kim, … - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
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Service orientation, service quality, customer satisfaction, and customer loyalty : testing a structural model
Kim, Hyun Jeong - In: Journal of hospitality marketing & management 20 (2011) 5/6, pp. 619-637
Persistent link: https://www.econbiz.de/10009300559
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To delight or not to delight? : an investigation of loyalty formation in the restaurant industry
Bowden, Jana; Dagger, Tracey S. - In: Journal of hospitality marketing & management 20 (2011) 5/6, pp. 501-524
Persistent link: https://www.econbiz.de/10009300575
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Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 435-456
Persistent link: https://www.econbiz.de/10011292830