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The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben; Huiyue, Ye; Peng, Li; Fong, Lawrence … - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
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Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye; Huang, Shuyue; Choi, Hwansuk Chris; Morrison, … - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
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Do consumers care about CSR activities of their favorite restaurant brands? : evidence from engagement on social networks
Kim, Min-Seong; Stepchenkova, Svetlana - In: Journal of hospitality marketing & management 30 (2021) 3, pp. 305-325
Persistent link: https://www.econbiz.de/10012513774
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Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping; Han, Xiaoyun; Bilgihan, Anil; Okumus, Fevzi - In: Journal of hospitality marketing & management 30 (2021) 7, pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
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Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels
Assaker, Guy; O'Connor, Peter; El Haddad, Rania - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 934-955
Persistent link: https://www.econbiz.de/10012384382
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon; Al-Ansi, Amr; Han, Heesup - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
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Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? : a moderated mediation model
Jang, Jichul; Jo, WooMi; Kim, Jinok Susanna - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 812-829
Persistent link: https://www.econbiz.de/10012312153
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The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee; Mattila, Anna S. - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
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An examination of experiential quality, nostalgia, place attachment and behavioral intentions of hospitality customers
Tsai, Chen-Tsang; Hsu, Hsuan; Chen, Chia-Chi - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 869-885
Persistent link: https://www.econbiz.de/10012312159