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Effects of contemporary technologies, such as blockchain and artificial intelligence (AI) in enhancing consumers' trustworthiness of online reviews
Rajaguru, Rajesh - In: Journal of hospitality marketing & management 33 (2024) 2, pp. 251-259
Persistent link: https://www.econbiz.de/10014511804
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A look back and a leap forward : a review and synthesis of big data and artificial intelligence literature in hospitality and tourism
Lv, Hui; Shi, Si; Gursoy, Dogan - In: Journal of hospitality marketing & management 31 (2022) 2, pp. 145-175
Persistent link: https://www.econbiz.de/10012821091
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Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
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The role of technology in users' wellbeing : conceptualizing digital wellbeing in hospitality and future research directions
Filep, Sebastian; Kondja, Alice; Wong, Chris Chun Keung; … - In: Journal of hospitality marketing & management 33 (2024) 5, pp. 583-601
Persistent link: https://www.econbiz.de/10014564200
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The dual effect of anthropomorphism on customers' decisions to use artificial intelligence devices in hotel services
Alsaad, Abdallah Khalaf - In: Journal of hospitality marketing & management 32 (2023) 8, pp. 1048-1076
Persistent link: https://www.econbiz.de/10014369558
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Hi Alexa, do hotel guests have privacy concerns with you? : a cross-cultural study
Kim, Jungsun; Erdem, Mehmet; Kim, Boran - In: Journal of hospitality marketing & management 33 (2024) 3, pp. 360-383
Persistent link: https://www.econbiz.de/10014511810
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Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
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Antecedents of customers' acceptance of artificially intelligent robotic device use in hospitality services
Lin, Hongxia; Chi, Oscar Hengxuan; Gursoy, Dogan - In: Journal of hospitality marketing & management 29 (2020) 5, pp. 530-549
Persistent link: https://www.econbiz.de/10012256150
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Service robots in hotels : understanding the service quality perceptions of human-robot interaction
Choi, Youngjoon; Choi, Miju; Oh, Munhyang; Kim, Seongseop - In: Journal of hospitality marketing & management 29 (2020) 6, pp. 613-635
Persistent link: https://www.econbiz.de/10012256158
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756
Persistent link: https://www.econbiz.de/10012312148