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Managing the distribution channel relationship with e-wholesalers : hotel operators' perspective
Myung, Eunha; Li, Lan; Bai, Billy - In: Journal of hospitality marketing & management 18 (2009) 8, pp. 811-828
Persistent link: https://www.econbiz.de/10003923304
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Relationship marketing and customer loyalty : evidence from the Ghanaian luxury hotel industry
Narteh, Bedman; Agbemabiese, George Cudjoe; Kodua, Prince; … - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 407-436
Persistent link: https://www.econbiz.de/10009767983
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Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
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Social media marketing : applying the uses and gratification theory in the hotel industry
Choi, Eun-Kyong Cindy; Fowler, Deborah; Goh, Ben; Yuan, … - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 771-796
Persistent link: https://www.econbiz.de/10011621351
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Strategic orientation as a mediator between environmental dimensions and performance : a study of Brazilian hotels
Carvalho, Carlos Eduardo; Rossetto, Carlos Ricardo; … - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 870-895
Persistent link: https://www.econbiz.de/10011621362
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The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
Kim, Mi Ran; Knutson, Bonnie J.; Choi, Laee - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 563-588
Persistent link: https://www.econbiz.de/10011578856
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Understanding employee delight and voice from the internal marketing perspective
Kim, Mi Ran; Knutson, Bonnie J.; Han, Jaebum - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 260-286
Persistent link: https://www.econbiz.de/10011292866
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Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim; Hemsley-Brown, Jane - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
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The effects of perceived behavioral integrity of supervisors on employee outcomes : moderating effects of tenure
Boğan, Erhan; Dedeoğlu, Bekir Bora - In: Journal of hospitality marketing & management 26 (2017) 5, pp. 511-531
Persistent link: https://www.econbiz.de/10011754009
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Organizational culture and customer relationship management : a simple linear regression analysis
Rahimi, Roya - In: Journal of hospitality marketing & management 26 (2017) 4, pp. 443-449
Persistent link: https://www.econbiz.de/10011707131