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Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N. - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Posttrip behavioral differences between first-time and repeat guests : a two-phase study in a hospitality setting
Kim, Mi Ran; Knutson, Bonnie J.; Vogt, Christine - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 722-745
Persistent link: https://www.econbiz.de/10010473498
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The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
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Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong; Yin, Dexiang; Qiu, Hailian; Bai, Billy - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
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Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang; Tzeng, Shian-Yang; Tham, Aaron; Chu, … - In: Journal of hospitality marketing & management 30 (2021) 8, pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
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Impact of customization and innovation on hospitality firms' performance
Tweneboah-Koduah, Ernest Yaw; Anning-Dorson, Thomas; … - In: Journal of hospitality marketing & management 29 (2020) 1, pp. 106-120
Persistent link: https://www.econbiz.de/10012256120
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Enhancing hospitality experience with service robots : the mediating role of rapport building
Qiu, Hailian; Li, Minglong; Shua, Boyang; Bai, Billy - In: Journal of hospitality marketing & management 29 (2020) 3, pp. 247-268
Persistent link: https://www.econbiz.de/10012256132
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Antecedents of customers' acceptance of artificially intelligent robotic device use in hospitality services
Lin, Hongxia; Chi, Oscar Hengxuan; Gursoy, Dogan - In: Journal of hospitality marketing & management 29 (2020) 5, pp. 530-549
Persistent link: https://www.econbiz.de/10012256150