Enhancing hospitality experience with service robots : the mediating role of rapport building
Year of publication: |
2020
|
---|---|
Authors: | Qiu, Hailian ; Li, Minglong ; Shua, Boyang ; Bai, Billy |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 29.2020, 3, p. 247-268
|
Subject: | experience | hospitality | rapport building | Service robot attributes | Krankenhaus | Hospital | Roboter | Robot | Dienstleistungsqualität | Service quality |
-
Mingotto, Erica, (2021)
-
Lin, Hongxia, (2020)
-
Investigating an innovative service with hospitality robots
Kuo, Chun-Min, (2017)
- More ...
-
Qiu, Hailian, (2022)
-
Li, Minglong, (2022)
-
Li, Minglong, (2021)
- More ...