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Customer engagement behaviors in hospitality : customer-based antecedents
Romero, Jaime - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 565-584
Persistent link: https://www.econbiz.de/10011754044
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Extraordinary experience-based segmentation : the case of Greek summer campers
Triantafillidou, Amalia; Siomkos, George J. - In: Journal of hospitality marketing & management 23 (2014) 1/2, pp. 122-156
Persistent link: https://www.econbiz.de/10010358256
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Examining the impacts of positive and negative online consumer reviews on behavioral intentions : role of need for cognitive closure and satisfaction guarantees
Sharifi, Seyed Shahin - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 397-426
Persistent link: https://www.econbiz.de/10012176669
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Consumer experiences of accommodation deals purchased via social coupon promotions : an Australian perspective
Cox, Carmen - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 609-632
Persistent link: https://www.econbiz.de/10011349958
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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Social customer relationship management : An integrated conceptual framework
Dewnarain, Senika; Ramkissoon, Haywantee; Mavondo, Felix - In: Journal of hospitality marketing & management 28 (2019) 2, pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
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Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.; Lee, Seonjeong; Karpinski, Aryn C. - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
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Does social capital matter on social media? : an examination into negative e-WOM toward competing brands
Jun, Jinhyun; Kim, Jaewook; Tang, Liang - In: Journal of hospitality marketing & management 26 (2017) 4, pp. 378-394
Persistent link: https://www.econbiz.de/10011707123
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Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa; Fernandes, Filipa - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
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Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica; Ieva, Marco; Gómez-Suárez, Mónica - In: Journal of hospitality marketing & management 33 (2024) 1, pp. 57-77
Persistent link: https://www.econbiz.de/10014438602