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Customer loyalty with fine dining : the moderating role of gender
Ma, Emily; Qu, Hailin; Ali Eliwa, Rasha - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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Progress of hotel corporate social responsibility research in terms of theoretical, methodological, and thematic development
Qian, Jianwei; Law, Chun Hung Roberts; Wei, Jiewen; Li, … - In: Journal of hospitality marketing & management 30 (2021) 6, pp. 717-737
Persistent link: https://www.econbiz.de/10012596506
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Examining the relationship between tourists' attribute satisfaction and overall satisfaction
Chi, Christina Geng-qing; Qu, Hailin - In: Journal of hospitality marketing & management 18 (2009) 1, pp. 4-25
Persistent link: https://www.econbiz.de/10003843037
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Transaction cost and resources based views on hotels' outsourcing mechanism : an empirical study in China
Zhang, Yan; Ma, Emily Jintao; Qu, Hailin - In: Journal of hospitality marketing & management 27 (2018) 5, pp. 583-600
Persistent link: https://www.econbiz.de/10011919941
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying; Qu, Hailin - In: Journal of hospitality marketing & management 27 (2018) 3, pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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Organizational ethnic diversity and employees' satisfaction with hygiene and motivation factors : a comparative IPA approach
Hsiao, Aaron; Ma, Emily; Auld, Christopher - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 144-163
Persistent link: https://www.econbiz.de/10011669724