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Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus; Busser, James; Cain, Lisa - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
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Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo; Ahn, Jiseon - In: Journal of hospitality marketing & management 32 (2023) 6, pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
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Impact of cultural contact on satisfaction and attachment : mediating roles of creative experiences and cultural memories
Li, Yong-Quan; Liu, Chih-Hsing - In: Journal of hospitality marketing & management 29 (2020) 2, pp. 221-245
Persistent link: https://www.econbiz.de/10012256130
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Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
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Well-being, affective commitment and job satisfaction : influences on turnover intentions in casual dining employees
DiPietro, Robin B.; Moreo, Andrew; Cain, Lisa - In: Journal of hospitality marketing & management 29 (2020) 2, pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
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Emotional exhaustion and its consequences for hotel service quality : the critical role of workload and supervisor support
Grobelna, Aleksandra - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 395-418
Persistent link: https://www.econbiz.de/10012549261
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
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An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan; Amin, Muslim; Cobanoglu, Cihan - In: Journal of hospitality marketing & management 25 (2016) 3/4, pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
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Hotel brand personality and brand loyalty : an affective, conative and behavioral perspective
Li, Xiangping; Yen, Chih-Lun; Liu, Tingting - In: Journal of hospitality marketing & management 29 (2020) 5, pp. 550-570
Persistent link: https://www.econbiz.de/10012256151
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Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam; Abbas, Haidar; Mousa, Mohamed; … - In: Journal of hospitality marketing & management 32 (2023) 2, pp. 150-173
Persistent link: https://www.econbiz.de/10013545827