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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
137
Service quality
137
Consumer behaviour
111
Konsumentenverhalten
111
Beziehungsmarketing
78
Relationship marketing
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customer satisfaction
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customer loyalty
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Goh, Ben
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Han, Heesup
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Journal of hospitality marketing & management
Journal of business research : JBR
751
Telecommunications policy : the international journal of digital economy, data sciences and new media
663
Journal of retailing and consumer services
591
International journal of hospitality management
578
The service industries journal
416
SpringerLink / Bücher
347
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
310
Journal of Services Marketing
293
The journal of services marketing
282
Technological forecasting & social change : an international journal
279
Cogent business & management
264
NBER working paper series
264
Tourism management : research, policies, practice
261
Industrial marketing management : the international journal for industrial and high-tech firms
260
Working paper / National Bureau of Economic Research, Inc.
241
International journal of contemporary hospitality management
232
NBER Working Paper
227
Journal of travel and tourism marketing
216
Journal of knowledge management
199
Journal of air transport management
183
Auditing : a journal of practice & theory
178
The learning organization : TLO ; the international journal of critical studies in organizational learning
174
International Journal of Bank Marketing
171
Services marketing quarterly
169
The TQM journal : the international review of organizational improvement
169
Management science : journal of the Institute for Operations Research and the Management Sciences
160
European Journal of Marketing
156
Policy research working paper : WPS
156
Information economics and policy : IEP
155
International journal of productivity and quality management : IJPQM
155
International journal of production economics
154
Service business
153
Discussion paper series / IZA
151
Journal of service research : JSR
147
International Journal of Contemporary Hospitality Management
145
Strategic management journal
142
World Bank E-Library Archive
142
Journal of strategic marketing
140
International journal of quality & reliability management
136
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ECONIS (ZBW)
206
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1
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
2
Impact of computer-generated images on LODGSCAPE perceptions and visit intentions
Bogicevic, Vanja
;
Bujisic, Milos
;
Choi, Hyeyoon
;
Smith, …
- In:
Journal of hospitality marketing & management
26
(
2017
)
4
,
pp. 416-442
Persistent link: https://www.econbiz.de/10011707127
Saved in:
3
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
4
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
5
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
6
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
7
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Saved in:
8
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
9
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
10
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
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