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An investigation of customers' recovery expectations after service failure : evidence from e-commerce settings at different stages of maturity
Azemi, Yllka; Kini, Ranjan - In: Journal of international consumer marketing 34 (2022) 5, pp. 537-551
Persistent link: https://www.econbiz.de/10013465897
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Profile of the political consumer : an international comparative study
Schwalb Helguero, María M.; García-Arrizabalaga, Iñaki; … - In: Journal of international consumer marketing 35 (2023) 3, pp. 296-313
Persistent link: https://www.econbiz.de/10014321473
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Determinants of intention to revisit in hospitality industry : a cross-cultural study based on GLOBE Project
Nazarian, Alireza; Shabankareh, Mohammadjavad; … - In: Journal of international consumer marketing 36 (2024) 1, pp. 62-79
Persistent link: https://www.econbiz.de/10014515015
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Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush; Chen, Ivy S. N.; Luk, Sherriff T. K. - In: Journal of international consumer marketing 24 (2012) 1/2, pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
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Consumer perceptions of service convenience in hedonic and utilitarian retail settings in China
Wong, Amy - In: Journal of international consumer marketing 33 (2021) 4, pp. 452-470
Persistent link: https://www.econbiz.de/10012607778
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Understanding antecedents of consumer loyalty toward an emerging country's telecommunications companies
Henao Colorado, Laura Cristina; Tavera Mesías, Juan … - In: Journal of international consumer marketing 34 (2022) 3, pp. 270-297
Persistent link: https://www.econbiz.de/10013361416
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Dual influences of moderating variables in the dissatisfaction process : theory and evidence
Chan, Haksin; Wan, Lisa C. - In: Journal of international consumer marketing 21 (2009) 2, pp. 125-135
Persistent link: https://www.econbiz.de/10003890758
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Societal norms, need for closure, and service recovery
Mattila, Anna S.; Choi, Sunmee - In: Journal of international consumer marketing 24 (2012) 5, pp. 356-371
Persistent link: https://www.econbiz.de/10009778694
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The role of country of manufacture in consumers' attributions of blame in an ambiguous product-harm crisis
Laufer, Daniel; Gillespie, Kate; Silvera, David H. - In: Journal of international consumer marketing 21 (2009) 3, pp. 189-201
Persistent link: https://www.econbiz.de/10003890813
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Do individualists complain more than collectivists? : a four-country analysis on consumer complaint behavior
Manrique Chaparro, Olga Lucía; Hernandez, Monica D.; … - In: Journal of international consumer marketing 26 (2014) 5, pp. 373-390
Persistent link: https://www.econbiz.de/10010430575