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Consumer behaviour
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Journal of marketing research : JMR
Journal of business research : JBR
2,471
Journal of retailing and consumer services
2,155
International journal of hospitality management
1,080
NBER working paper series
802
International journal of consumer studies
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Working paper / National Bureau of Economic Research, Inc.
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Psychology & marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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Tourism management : research, policies, practice
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Asia Pacific journal of marketing and logistics
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457
Journal of travel and tourism marketing
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European journal of marketing : EJM
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Management science : journal of the Institute for Operations Research and the Management Sciences
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International journal of contemporary hospitality management
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Cogent business & management
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Journal of marketing management : MM
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Journal of the Academy of Marketing Science
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The journal of brand management : an international journal
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Journal of marketing
378
Journal of retailing
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IZA Discussion Paper
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Journal of hospitality marketing & management
357
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
354
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Marketing letters : a journal of research in marketing
337
Journal of international consumer marketing
335
Journal of business ethics : JOBE
329
International journal of retail & distribution management
323
Journal of strategic marketing
323
Journal of economic psychology : research in economic psychology and behavioral economics
322
Technological forecasting & social change : an international journal
320
The international review of retail, distribution and consumer research
316
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ECONIS (ZBW)
403
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403
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1
Frontline problem-solving effectiveness : a dynamic analysis of verbal and nonverbal cues
Marinova, Detelina
;
Singh, Sunil K.
;
Singh, Jagdip
- In:
Journal of marketing research : JMR
55
(
2018
)
2
,
pp. 178-192
Persistent link: https://www.econbiz.de/10011844990
Saved in:
2
Modeling heterogeneity in the
satisfaction
,
loyalty
intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
Saved in:
3
(I’m) happy to help (you) : the impact of personal pronoun use in customer-firm interactions
Packard, Grant
;
Moore, Sarah G.
;
McFerran, Brent
- In:
Journal of marketing research : JMR
55
(
2018
)
4
,
pp. 541-555
Persistent link: https://www.econbiz.de/10011912731
Saved in:
4
Learning from a service guarantee quasi experiment
Chen, Xinlei
;
John, George
;
Hays, Julie M.
;
Hill, Arthur V.
- In:
Journal of marketing research : JMR
46
(
2009
)
5
,
pp. 584-596
Persistent link: https://www.econbiz.de/10003896183
Saved in:
5
Shaping customer
satisfaction
through self-awareness cues
Pham, Michel T.
;
Goukens, Caroline
;
Lehmann, Donald R.
; …
- In:
Journal of marketing research : JMR
47
(
2010
)
5
,
pp. 920-932
Persistent link: https://www.econbiz.de/10008666367
Saved in:
6
Self-threat and product failure : how internal attributions of blame affect consumer complaining behavior
Dunn, Lea
;
Dahl, Darren W.
- In:
Journal of marketing research : JMR
49
(
2012
)
5
,
pp. 670-681
Persistent link: https://www.econbiz.de/10009659295
Saved in:
7
The psychology of decisions to abandon waits for service
Janakiraman, Narayan
;
Meyer, Robert J.
;
Hoch, Stephen J.
- In:
Journal of marketing research : JMR
48
(
2011
)
6
,
pp. 970-984
Persistent link: https://www.econbiz.de/10010217424
Saved in:
8
Customer
satisfaction
heterogeneity and shareholder value
Grewal, Rajdeep
;
Chandrashekaran, Murali
;
Citrin, Alka V.
- In:
Journal of marketing research : JMR
47
(
2010
)
4
,
pp. 612-626
Persistent link: https://www.econbiz.de/10009234932
Saved in:
9
A model of consumer learning for service quality and usage
Iyengar, Raghuram
;
Ansari, Asim
;
Gupta, Sunil
- In:
Journal of marketing research : JMR
44
(
2007
)
4
,
pp. 529-544
Persistent link: https://www.econbiz.de/10003569454
Saved in:
10
Buffering and amplifying effects of relationship commitment in business-to-business relationships
Ganesan, Shankar
;
Brown, Steven P.
;
Mariadoss, Babu John
; …
- In:
Journal of marketing research : JMR
47
(
2010
)
2
,
pp. 361-373
Persistent link: https://www.econbiz.de/10003965486
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