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How much do online consumers really value free product returns? : evidence from eBay
Shang, Guangzhi; Pekgün, Pelin; Ferguson, Mark; … - In: Journal of operations management 53/56 (2017), pp. 45-62
Persistent link: https://www.econbiz.de/10011792943
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Empirical research methods department : mission, learnings, and future plans
Shang, Guangzhi; Rönkkö, Mikko - In: Journal of operations management 68 (2022) 2, pp. 114-129
Persistent link: https://www.econbiz.de/10013166191
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The impact of waiting on customer-instigated service time : field evidence from a live-chat contact center
Ilk, Noyan; Shang, Guangzhi - In: Journal of operations management 68 (2022) 5, pp. 487-514
Persistent link: https://www.econbiz.de/10013288032
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Impact of supply base structural complexity on financial performance : roles of visible and not-so-visible characteristics
Lu, Guanyi; Shang, Guangzhi - In: Journal of operations management 53/56 (2017), pp. 23-44
Persistent link: https://www.econbiz.de/10011792940
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Need for speed, but how much does it cost? : unpacking the fee-speed relationship in Bitcoin transactions
Shang, Guangzhi; Ilk, Noyan; Fan, Shaokun - In: Journal of operations management 69 (2023) 1, pp. 102-126
Persistent link: https://www.econbiz.de/10014293324
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When do part-time workers increase effectiveness? : a study of food banks and the SNAP program outreach
Sharma, Luv; Pekgün, Pelin; Ozturk, Orgul Demet; … - In: Journal of operations management 70 (2024) 4, pp. 654-673
Persistent link: https://www.econbiz.de/10014549567
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A critial evaluation of alternative methods and paradigms for conducting mediation analysis in operations management research
Malhotra, Manoj K.; Singhal, Cherry; Shang, Guangzhi; … - In: Journal of operations management 32 (2014) 4, pp. 127-137
Persistent link: https://www.econbiz.de/10010385005