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Consumer behaviour
318
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Grewal, Dhruv
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Journal of retailing
Journal of retailing and consumer services
2,096
Journal of business research : JBR
2,035
International journal of hospitality management
827
International journal of consumer studies
768
Psychology & marketing
692
Journal of consumer research : JCR ; an interdisciplinary bimonthly
591
NBER working paper series
584
Working paper / National Bureau of Economic Research, Inc.
491
NBER Working Paper
428
Asia Pacific journal of marketing and logistics
396
SpringerLink / Bücher
395
The journal of product & brand management
393
European Journal of Marketing
379
Journal of Consumer Marketing
377
Management science : journal of the Institute for Operations Research and the Management Sciences
371
The journal of brand management : an international journal
358
European journal of marketing : EJM
352
Journal of marketing research : JMR
352
Tourism management : research, policies, practice
349
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
344
Journal of travel and tourism marketing
333
Journal of international consumer marketing
322
Journal of marketing management : MM
316
Journal of marketing communications
305
Cogent business & management
303
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
303
Journal of marketing
303
The journal of services marketing
301
Marketing letters : a journal of research in marketing
300
International journal of retail & distribution management
297
The international review of retail, distribution and consumer research
295
Journal of fashion marketing and management
293
Journal of the Academy of Marketing Science
291
Journal of consumer behaviour : an international research review
288
The journal of consumer marketing
286
Marketing intelligence & planning
280
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
278
International journal of contemporary hospitality management
275
International Journal of Retail & Distribution Management
272
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ECONIS (ZBW)
328
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1
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
2
The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review
Janakiraman, Narayan
;
Srydal, Holly A.
;
Freling, Ryan
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 226-235
Persistent link: https://www.econbiz.de/10011505034
Saved in:
3
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
4
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
5
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
6
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
7
Spoiled rotten : how and when discontinuation of repetitive and regular delight offers increases customer desire for revenge
Li, Yi
;
Fumagalli, Elena
- In:
Journal of retailing
98
(
2022
)
3
,
pp. 412-431
Persistent link: https://www.econbiz.de/10013426728
Saved in:
8
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
9
The faster, the better? : the impact of short delivery times on product returns in online retailing
Masuch, Simon
;
Landwehr, Jan Rüdiger
;
Flath, Christoph
; …
- In:
Journal of retailing
100
(
2024
)
3
,
pp. 475-485
Persistent link: https://www.econbiz.de/10015065367
Saved in:
10
The antecedents and moderators of offline information search : a meta-analysis
Maity, Moutusy
;
Dass, Mayukh
;
Malhotra, Naresh K.
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 233-254
Persistent link: https://www.econbiz.de/10010402307
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