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Kundenzufriedenheit : Beschwer...
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Beziehungsmarketing
103
Relationship marketing
103
Consumer behaviour
71
Konsumentenverhalten
71
Einzelhandel
48
Retail trade
48
Customer satisfaction
26
Kundenzufriedenheit
26
Dienstleistungsqualität
17
Service quality
17
Beschwerdemanagement
15
Complaint management
15
Distribution channel
15
Vertriebsweg
15
Online retailing
13
Online-Handel
13
Customer service
11
Kundenservice
11
Marketing management
11
Marketingmanagement
11
Brand management
10
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10
Electronic Commerce
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Markenführung
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Customer experience
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Ladengestaltung
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Salespeople
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Store design
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Brand image
6
Emotion
6
Kundenbindungsprogramm
6
Loyalty program
6
Markenimage
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Retailing
6
Brand
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Grewal, Dhruv
10
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5
Roggeveen, Anne L.
4
Verhoef, Peter C.
4
Cronin, J. J.
3
Evanschitzky, Heiner
3
Lemon, Katherine N.
3
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3
Nordfält, Jens
3
Pauwels, Koen
3
Tsiros, Michael
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Biswas, Dipayan
2
Blut, Markus
2
Brady, Michael K.
2
Calantone, Roger J.
2
Chen, Jialie
2
Fumagalli, Elena
2
Gangwar, Manish
2
Gustafsson, Anders
2
Harris, Lloyd C.
2
Hult, G. Tomas M.
2
Kumar, V.
2
Langerak, Fred
2
McColl-Kennedy, Janet R.
2
Mittal, Vikas
2
Patterson, Paul G.
2
Reinartz, Werner J.
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Rudolph, Thomas
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Ruyter, Ko de
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Schumann, Jan Hendrik
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Soysal, Gonca
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2
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2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
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Journal of retailing
SpringerLink / Bücher
1,485
Journal of business research : JBR
682
Journal of retailing and consumer services
599
Industrial marketing management : the international journal for industrial and high-tech firms
431
Gabler Edition Wissenschaft
349
Springer eBook Collection / Business and Economics
330
Springer eBook Collection
319
International journal of hospitality management
310
The journal of services marketing
249
Research
238
Europäische Hochschulschriften / 5
217
The service industries journal
199
The journal of business & industrial marketing
193
Lehrbuch
184
Journal of the Academy of Marketing Science
176
Journal of strategic marketing
173
International journal of electronic customer relationship management : IJECRM
142
Journal of service research : JSR
137
Journal of hospitality marketing & management
133
International journal of contemporary hospitality management
129
Journal of marketing
129
Journal of travel and tourism marketing
122
Journal of service management
116
Asia Pacific journal of marketing and logistics
113
The journal of product & brand management
113
Psychology & marketing
110
Tourism management : research, policies, practice
110
European journal of marketing : EJM
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
Cogent business & management
104
The journal of brand management : an international journal
104
Gabler Research
100
essentials
100
Marketing intelligence & planning
99
Schriftenreihe Merkur : Schriften zum innovativen Marketing-Management
97
Hamburger Schriften zur Marketingforschung
96
Services marketing quarterly
96
Service business
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
89
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ECONIS (ZBW)
112
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1
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112
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1
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
2
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
3
When do customers offer firms a "second chance" following a double deviation? : the impact of inferred firm motives on customer revenge and reconciliation
Joireman, Jeff
;
Grégoire, Yany
;
Devezer, Berna
;
Tripp, …
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 315-337
Persistent link: https://www.econbiz.de/10009781852
Saved in:
4
Strategies to offset performance failures : the role of brand equity
Brady, Michael K.
;
Cronin, J. J.
;
Fox, Gavin L.
;
Roehm, …
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 151-164
Persistent link: https://www.econbiz.de/10003744296
Saved in:
5
Customer complaining : the role of tie strenght and information control
Mittal, Vikas
;
Huppertz, John W.
;
Khare, Adwait
- In:
Journal of retailing
84
(
2008
)
2
,
pp. 195-204
Persistent link: https://www.econbiz.de/10003744326
Saved in:
6
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
7
The effect of return policy leniency on consumer purchase and return decisions : a meta-analytic review
Janakiraman, Narayan
;
Srydal, Holly A.
;
Freling, Ryan
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 226-235
Persistent link: https://www.econbiz.de/10011505034
Saved in:
8
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
9
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
Saved in:
10
Fraudulent return proclivity : an empirical analysis
Harris, Lloyd C.
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 461-476
Persistent link: https://www.econbiz.de/10003794955
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