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Book Reviews - Services Market...
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Dienstleistung
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Einzelhandel
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Product quality
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Retail trade
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Berry, Leonard L.
3
Bitner, Mary Jo
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Parasuraman, A.
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Journal of retailing
Journal of the Academy of Marketing Science
14
Journal of marketing
11
Report / Marketing Science Institute
9
Journal of Business Research
7
Journal of business research : JBR
7
MSI reports : working paper series
6
Journal of service research : JSR
5
Business Horizons
4
Business horizons
3
Journal of marketing research : JMR
3
Marketing management : a quarterly business management publication of the American Marketing Association
3
Psychology & marketing
3
California management review : CMR
2
European Journal of Marketing
2
European journal of marketing : EJM
2
Journal of Product & Brand Management
2
Journal of advertising : official publication of the American Academy of Advertising
2
Journal of marketing theory and practice
2
The Executive : an Academy of Management Publication
2
California management review
1
Contemporary research in e-marketing ; 1
1
E-Service : new directions in theory and practice
1
Handbook of service science ; [Vol. 1]
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
Harvard business review : HBR
1
International journal of service industry management : IJSIM
1
Journal of Historical Research in Marketing
1
Journal of global marketing
1
Journal of historical research in marketing
1
Journal of marketing education : JME
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service management
1
Journal of service research
1
Logistics information management
1
M & O : tijdschr. voor organisatiekunde en sociaal beleid
1
MIT sloan management review
1
Managing service quality : MSQ ; an international journal
1
Marketing strategy's conceptual foundations : market orientation, the cornerstone of strategic marketing thought
1
McGraw-Hill Higher Education
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Perspectives on Service Excellence II
Bitner, Mary Jo
- In:
Journal of retailing
73
(
1997
)
3
,
pp. 299-302
Persistent link: https://www.econbiz.de/10006630007
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2
Introduction to the Special Issue: Services Marketing: Perspectives on Service Excellence
Bitner, Mary Jo
- In:
Journal of retailing
73
(
1997
)
1
,
pp. 3-6
Persistent link: https://www.econbiz.de/10006630697
Saved in:
3
Tracking the Evolution of the Services Marketing Literature
Fisk, Raymond P.
;
Brown, Stephen W.
;
Bitner, Mary Jo
- In:
Journal of retailing
69
(
1993
)
1
,
pp. 61-103
Persistent link: https://www.econbiz.de/10006638522
Saved in:
4
SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
Parasuraman, A.
- In:
Journal of retailing
64
(
1988
)
1
,
pp. 12-37
Persistent link: https://www.econbiz.de/10001056853
Saved in:
5
Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria
Parasuraman, A.
;
Zeithaml, Valarie A.
;
Berry, Leonard L.
- In:
Journal of retailing
70
(
1994
)
3
,
pp. 201-230
Persistent link: https://www.econbiz.de/10006636139
Saved in:
6
Research Note: More on Improving Service Quality Measurement
Parasuraman, A.
;
Berry, Leonard L.
;
Zeithaml, Valarie A.
- In:
Journal of retailing
69
(
1993
)
1
,
pp. 140-147
Persistent link: https://www.econbiz.de/10006638519
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