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Consumer behaviour
5
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Relationship marketing
4
Beziehungsmarketing
3
Assessment orientation
2
Customer satisfaction
2
Dienstleistungsqualität
2
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Ruyter, Ko de
10
Wetzels, Martin
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de Ruyter, Ko
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Grewal, Dhruv
4
Chylinski, Mathew
3
Lei, Jing
3
Mahr, Dominik
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Breugelmans, Els
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Dabholkar, Pratibha A.
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Heller, Jonas
2
Keeling, Debbie I.
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de Jong, Ad
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Dolen, Willemijn M. van
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Lemmink, Jos
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van Birgelen, Marcel
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Journal of retailing
Journal of the Academy of Marketing Science
15
Industrial marketing management : the international journal for industrial and high-tech firms
14
Journal of service research : JSR
14
International journal of service industry management : IJSIM
11
Journal of marketing
11
Journal of service management
10
Journal of Economic Psychology
9
Research Memoranda / Maastricht : METEOR, Maastricht Research School of Economics of Technology and Organization
9
Psychology & marketing
8
European journal of marketing : EJM
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service research
6
Total quality management
6
European Journal of Marketing
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of business research : JBR
5
Research Memorandum / Graduate School of Business and Economics (GSBE), School of Business and Economics
5
Research memorandum / METEOR
5
The journal of business & industrial marketing
5
Journal of Business Research
4
Journal of economic psychology : research in economic psychology and behavioral economics
4
Journal of retailing and consumer services
4
Journal of Management Studies
3
Journal of consumer research : JCR ; an interdisciplinary bimonthly
3
Journal of management studies : JMS
3
Journal of purchasing and supply management
3
Management information systems : mis quarterly
3
Marketing Letters
3
Advances in international marketing
2
European journal of marketing
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International Business Review
2
International Journal of Operations & Production Management
2
International business review : the official journal of the European International Business Academy
2
Journal of Consumer Research
2
Journal of Product Innovation Management
2
Journal of Services Marketing
2
Journal of advertising
2
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
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ECONIS (ZBW)
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OLC EcoSci
7
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1
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
van Birgelen, Marcel
;
de Jong, Ad
;
de Ruyter, Ko
- In:
Journal of retailing
82
(
2006
)
4
,
pp. 367
Persistent link: https://www.econbiz.de/10007384958
Saved in:
2
Unraveling the personalization paradox : the effect of information collection and trust-building strategies on online advertisement effectiveness
Aguirre, Elizabeth
;
Mahr, Dominik
;
Grewal, Dhruv
; …
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 34-49
Persistent link: https://www.econbiz.de/10010500763
Saved in:
3
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Kleijnen, Mirella
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10003438201
Saved in:
4
Consumer responses to vertical service line extensions
Lei, Jing
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 268-280
Persistent link: https://www.econbiz.de/10003782181
Saved in:
5
B2B channel partner programs : disentangling indebtedness from gratiude
Pelser, Jan
;
Ruyter, Ko de
;
Wetzels, Martin
;
Grewal, Dhruv
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 660-678
Persistent link: https://www.econbiz.de/10011422468
Saved in:
6
Consumer Responses to Vertical Service Line Extensions
Lei, Jing
;
de Ruyter, Ko
;
Wetzels, Martin
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 268-280
Persistent link: https://www.econbiz.de/10008099670
Saved in:
7
An assessment of value creation in mobile service delivery and the moderating role of time consciousness
Kleijnen, Mirella
;
de Ruyter, Ko
;
Wetzels, Martin
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 33-46
Persistent link: https://www.econbiz.de/10007599010
Saved in:
8
Consumer Responses to Vertical Service Line Extensions
Lei, Jing
;
de Ruyter, Ko
;
Wetzels, Martin
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 268-281
Persistent link: https://www.econbiz.de/10008898042
Saved in:
9
Let me imagine that for you : transforming the retail frontline through augmenting customer mental imagery ability
Heller, Jonas
;
Chylinski, Mathew
;
Ruyter, Ko de
;
Mahr, …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 94-114
Persistent link: https://www.econbiz.de/10012102953
Saved in:
10
Touching the untouchable : exploring multi-sensory augmented reality in the context of online retailing
Heller, Jonas
;
Chylinski, Mathew
;
Ruyter, Ko de
;
Mahr, …
- In:
Journal of retailing
95
(
2019
)
4
,
pp. 219-234
Persistent link: https://www.econbiz.de/10012154094
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