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Relationship marketing
104
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103
Consumer behaviour
66
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66
Einzelhandel
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Retail trade
49
Customer satisfaction
23
Kundenzufriedenheit
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15
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Grewal, Dhruv
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Journal of retailing
Journal of business research : JBR
860
Journal of retailing and consumer services
606
Industrial marketing management : the international journal for industrial and high-tech firms
517
SpringerLink / Bücher
411
International journal of hospitality management
295
The journal of services marketing
242
The journal of business & industrial marketing
226
The service industries journal
206
Journal of strategic marketing
189
Journal of the Academy of Marketing Science
176
International journal of electronic customer relationship management : IJECRM
143
Technological forecasting & social change : an international journal
140
International journal of contemporary hospitality management
134
Gabler Edition Wissenschaft
133
Journal of marketing
131
Journal of marketing management : MM
128
Journal of service management
127
Tourism management : research, policies, practice
126
Journal of service research : JSR
125
Cogent business & management
121
Journal of travel and tourism marketing
121
European journal of marketing : EJM
119
Journal of hospitality marketing & management
117
The journal of brand management : an international journal
117
Psychology & marketing
116
Asia Pacific journal of marketing and logistics
113
The journal of product & brand management
111
Marketing intelligence & planning
106
Springer eBook Collection
106
Journal of business ethics : JOBE
104
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
International journal of production economics
99
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
97
Services marketing quarterly
96
Service business
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
Business horizons
89
Springer eBook Collection / Business and Economics
88
The international journal of bank marketing : IJBM
85
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ECONIS (ZBW)
107
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107
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1
Service-dominant orientation : measurement and impact on performance outcomes
Karpen, Ingo O.
;
Bove, Liliana L.
;
Lukas, Bryan A.
; …
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 89-108
Persistent link: https://www.econbiz.de/10010500748
Saved in:
2
Perils of managing the service profit chain : the role of time lags and feedback loops
Evanschitzky, Heiner
;
Wangenheim, Florian von
; …
- In:
Journal of retailing
88
(
2012
)
3
,
pp. 356-366
Persistent link: https://www.econbiz.de/10009622995
Saved in:
3
Innovations in retail business models
Sorescu, Alina
;
Frambach, Rudolf T.
;
Singh, Jagdip
; …
- In:
Journal of retailing
87
(
2011
),
pp. 3-16
Persistent link: https://www.econbiz.de/10009269273
Saved in:
4
Emerging market retail : transitioning from a product-centric to a customer-centric approach
Gupta, Shaphali
;
Ramachandran, Divya
- In:
Journal of retailing
97
(
2021
)
4
,
pp. 597-620
Persistent link: https://www.econbiz.de/10013270699
Saved in:
5
Helping firms reduce complexity in multichannel online data : a net taxonomy-based approach for customer journeys
Anderl, Eva
;
Schumann, Jan Hendrik
;
Kunz, Werner
- In:
Journal of retailing
92
(
2016
)
2
,
pp. 185-203
Persistent link: https://www.econbiz.de/10011505019
Saved in:
6
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
7
Antecedents and consequences of customer satisfaction : do they differ across online and offline purchases?
Hult, G. Tomas M.
;
Sharma, Pratyush Nidhi
;
Morgeson, …
- In:
Journal of retailing
95
(
2019
)
1
,
pp. 10-23
Persistent link: https://www.econbiz.de/10012102908
Saved in:
8
Let me imagine that for you : transforming the retail frontline through augmenting customer mental imagery ability
Heller, Jonas
;
Chylinski, Mathew
;
Ruyter, Ko de
;
Mahr, …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 94-114
Persistent link: https://www.econbiz.de/10012102953
Saved in:
9
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
10
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
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