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Warranty and maintenance
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Customer service
18
Kundenservice
18
Consumer behaviour
13
Konsumentenverhalten
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Customer satisfaction
10
Kundenzufriedenheit
10
Einzelhandel
9
Retail trade
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Beschwerdemanagement
7
Beziehungsmarketing
7
Complaint management
7
Garantie
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Relationship marketing
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Dienstleistungsqualität
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Online retailing
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Online-Handel
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Preis
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Price
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Journal of retailing
International journal of production research
244
European journal of operational research : EJOR
223
International journal of production economics
144
Journal of retailing and consumer services
82
International journal of hospitality management
76
The journal of services marketing
76
Journal of business research : JBR
69
Computers & operations research : and their applications to problems of world concern ; an international journal
67
International journal of quality & reliability management
65
International journal of productivity and quality management : IJPQM
64
SpringerLink / Bücher
54
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Journal of service research : JSR
39
Omega : the international journal of management science
35
The service industries journal
35
Journal of air transport management
34
International journal of services and operations management
33
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
Journal of service management
32
Journal of the Operational Research Society : OR
31
European journal of industrial engineering : EJIE
28
IMA journal of management mathematics
28
Journal of service research
28
The TQM Magazine
28
Human Resource Management International Digest
27
Operations research
27
Handbook of maintenance management and engineering
25
International journal of contemporary hospitality management
24
Psychology & marketing
22
Services marketing quarterly
22
Transportation research / E : an international journal
22
Europäische Hochschulschriften / 5
21
Gabler Edition Wissenschaft
21
International journal of process management and benchmarking : IJPMB
21
Tourism management : research, policies, practice
20
Betriebliche Instandhaltung
19
Journal of industrial engineering international
19
Journal of scheduling
19
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ECONIS (ZBW)
25
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1
Consumer responses to characteristics of price-matching guarantees: the moderating role of price consciousness
Kukar-Kinney, Monika
;
Walters, Rockney G.
;
MacKenzie, …
- In:
Journal of retailing
83
(
2007
)
2
,
pp. 211-221
Persistent link: https://www.econbiz.de/10003452392
Saved in:
2
Price-matching guarantees with endogenous search : a market experiment approach
Hong, Yuan
;
Krishna, Aradhna
- In:
Journal of retailing
87
(
2011
)
2
,
pp. 182-193
Persistent link: https://www.econbiz.de/10009240263
Saved in:
3
Measuring the impact of price guarantees on bidding in consumer online auctions
Haruvy, Ernan
;
Popkowski Leszczyc, Peter T. L.
;
Areni, …
- In:
Journal of retailing
92
(
2016
)
1
,
pp. 96-108
Persistent link: https://www.econbiz.de/10011484082
Saved in:
4
Vulnerability to low-price signals : an experimental study of the effectiveness of genuine and deceptive signals
Dutta, Sujay
- In:
Journal of retailing
88
(
2012
)
1
,
pp. 156-167
Persistent link: https://www.econbiz.de/10009513137
Saved in:
5
"Surprise gift" purchases : customer insights from the small electrical appliances market
Vanhamme, Joe͏̈lle
;
Bont, Cees J. P. M. de
- In:
Journal of retailing
84
(
2008
)
3
,
pp. 354-369
Persistent link: https://www.econbiz.de/10003782200
Saved in:
6
Understanding money-back guarantees : cognitive, affective, and behavioral outcomes
Suwelack, Thomas
;
Hogreve, Jens
;
Hoyer, Wayne D.
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 462-478
Persistent link: https://www.econbiz.de/10009423196
Saved in:
7
Are low price and price matching guarantees equivalent? : the effects of different price guarantees on consumers' evaluations
Verma, Swati
;
Guha, Abhijit
;
Biswas, Abhijit
;
Grewal, Dhruv
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 99-108
Persistent link: https://www.econbiz.de/10012130013
Saved in:
8
The effect of compensation on repurchase intentions in service recovery
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Tsiros, Michael
- In:
Journal of retailing
84
(
2008
)
4
,
pp. 424-434
Persistent link: https://www.econbiz.de/10003794937
Saved in:
9
Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.
;
Ganesan, Shankar
;
Klein, Noreen M.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
Saved in:
10
Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.
;
Maxham, James G., III.
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
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